IT Operations Manager - Perm

About KeolisAmey Luas

KeolisAmey Luas was awarded the franchise to operate and maintain the Luas Light Rail on behalf of Transport Infrastructure Ireland (TII) in 2026\. Formed as a partnership between Keolis and Amey, KeolisAmey Luas brings together internationally recognised expertise in the operation and maintenance of public transport systems. Our ambition is to deliver a safe, reliable, and customer\-focused mobility experience, placing passengers at the heart of everything we do. Through the operation of the Luas network, we will work every day to make travel easier, connect communities, and enhance quality of life. Joining KeolisAmey Luas means being part of a major project shaping the future of urban mobility, within teams that are committed, innovative, and driven by excellence.

About the role

This is a permanent, full\-time opportunity to support the delivery of reliable, secure, and resilient technology services across KeolisAmey Luas. The IT Operations Manager will support the security, resilience, and operational effectiveness of the organisation's IT and Operational Technology environments.

This includes enterprise IT services, cybersecurity governance, cyber risk management, regulatory compliance, vendor oversight, infrastructure resilience, and support for operational systems within a critical light rail infrastructure setting.

The post\-holder plays a key role in driving compliance with applicable national and EU cybersecurity frameworks, including NIS2 requirements as they apply to essential services. The successful candidate will help ensure technology services are reliable, secure, well\-governed, and aligned to the needs of a busy public transport operation.

The role requires a strong IT and cybersecurity leader with experience in regulated, operationally intensive, safety\-critical, or infrastructure\-led environments. Experience in transport, rail, utilities, energy, engineering, public infrastructure, or other critical services sectors will be strongly considered.

Key Responsibilities

In this role, the successful candidate will oversee the following:

• IT strategy, ensuring alignment with corporate objectives and the operational demands of critical rail infrastructure.


• IT service delivery end\-to\-end, including infrastructure, networks, end\-user computing, enterprise applications, and cloud/hybrid environments.


• IT budgets, vendor relationships, procurement activity, service contracts, and supplier performance.


• IT governance frameworks, policies, procedures, and standards appropriate to the organisation's risk profile.


• Cybersecurity strategy across prevention, detection, response, and recovery across IT and OT environments.


• Security architecture reviews, penetration testing, vulnerability assessments, and security audits.


• The cybersecurity posture of operational technology systems, including signalling, train control, SCADA, trackside communications, and related operational systems.


• NIS2 compliance support, ensuring obligations are managed appropriately as an operator of essential services, including supply chain and third\-party risk management.


• Engagement with the CRR on IT and cybersecurity matters, including regulatory reporting, audits, and compliance submissions.


• Regular reporting to senior leadership, the Chief Executive, and Board\-level stakeholders on IT performance, cybersecurity posture, risk exposure, and regulatory compliance.


• Business continuity, disaster recovery, and operational resilience planning across critical technology services.


• Effective working relationships with regulators, suppliers, operational teams, group technology teams, and external partners.


• Day\-to\-day leadership and support of multidisciplinary IT and cybersecurity teams.

• Minimum of 8 to 10 years' experience in IT leadership roles.


• At least 5 years' experience working directly with cybersecurity operations, governance, or risk management.


• Experience working in a regulated environment, ideally within critical infrastructure, transport, rail, utilities, energy, or public services.


• Proven experience managing IT operations, infrastructure, networks, applications, vendors, and service delivery.


• Experience working with both IT and Operational Technology environments.


• Strong understanding of cybersecurity frameworks and standards, including ISO 27001, NIST CSF, IEC 62443, and CIS Controls.


• Experience supporting cybersecurity compliance, audit activity, regulatory engagement, and risk reporting.


• Familiarity with NIS2 obligations, or previous experience with NIS1 or similar cybersecurity regulatory frameworks.


• Experience leading or supporting incident response, including coordination with national CSIRTs, law enforcement, and other external agencies where required.


• Strong people leadership skills, with experience building, managing, and developing multidisciplinary teams.


• Ability to communicate technical, operational, and cyber risk matters clearly to senior leaders and Board\-level stakeholders.

• A Level 8 degree in Computer Science, Information Technology, Cybersecurity, Engineering, or related discipline.


• A postgraduate qualification in cybersecurity, information security management, or a related field would be an advantage.


• Professional certifications such as CISSP, CISM, CRISC, CISA, or equivalent would be desirable.


• Experience in the rail or wider transport sector would be advantageous.


• Familiarity with rail\-specific operational technology systems such as signalling, RTMS, AVLS, SCADA, or related control systems would be beneficial.


• Knowledge of ISO 55001 and its relevance to asset management and cybersecurity in infrastructure\-led organisations would be an advantage.


• Experience with cloud security architecture across Azure, AWS, GCP, or hybrid environments.


• Understanding of the Cyber Resilience Act and its implications for supply chain security.


• Experience contributing to or leading business continuity and disaster recovery planning in a critical services environment.


• Understanding of Irish public sector governance, procurement, and regulatory environments.

Caring: We are committed to safety and service excellence every day. We take responsibility for all that we do. We build long\-term relationships based on trust and collaboration.

Delivering: We promote the wellbeing, health and safety of our colleagues and customers. We embrace equality, diversity and inclusion. We actively support our local communities and the environment.

Innovating: We prioritise learning and development to continually improve. We encourage curiosity, empower others, drive innovation and forward thinking. We strive to find new solutions and smarter ways of working.

Exceptional communication skills: Written and verbal with the ability to communicate effectively with stakeholders at all levels of the organisation, our customers and external partners.

Culture: An understanding of our culture and the ability to promote and maintain that culture.

Excellent leadership skills: Able to inspire and motivate their team and drive results. They should be able to manage people effectively, providing support, guidance, and mentoring to their team.

High degree of confidence: Have analytical ability and able to think creatively to solve problems and overcome obstacles. They should be able to use data and insights to drive decision\-making.

Strong commercial awareness: Able to manage budgets effectively, analyse financial data, and develop business cases for projects.

Business acumen: A solid understanding of our business operations, goals, and objectives, and the ability to align departmental strategies with those goals.

Continuous learning: A commitment to ongoing professional development and staying up to date with the latest contemporary trends and best practices.

How to Apply

If you would like to be part of a team helping shape the next chapter of Luas, we would be delighted to hear from you. Please submit your CV to Careers@Keolis.ie.

Equality Statement

KeolisAmey Luas is committed to building a diverse and inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates and recognise the value that different backgrounds,

Pay: €70,000\.00\-€80,000\.00 per year

Application question(s):

• Can you attend the Dublin 1 office on a hybrid basis when required?


• What is your notice period?


• What is your availability for interview?


• Do you require any reasonable accommodations to be made for you during the recruitment process?


• Do you have the right to work in Ireland ?

• Energy, Environment \& Sustainability: 4 years (preferred)

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