Internal Technical Consultant

Job Summary
We are looking to recruit an Internal Technical Consultant to support the management of new instructions of our insurance\-led structural repair projects.

This is a fast\-paced, client\-facing role where you will play a key part in managing new instructions, coordinating the external technical team, and maintaining strong relationships with insurers and loss adjusters.

Duties

• Manage the triage and allocation of new enquiries across the technical team, ensuring instructions are effectively prioritised and progressed in line with client expectations.


• Act as a key point of contact for clients, maintaining regular communication, building strong relationships, and ensuring a positive service experience throughout the lifecycle of each claim


• Oversee claims from instruction through to authorisation, taking ownership of progress and ensuring a smooth, consistent journey through all stages


• Monitor and manage WIP, proactively identifying delays or risks and ensuring SLAs and response times are consistently met


• Prepare and issue quotations, with a focus on accuracy and commercial awareness, and actively follow up to support conversion to authorised works


• Coordinate with internal teams to schedule visits efficiently, supporting effective diary management and overall workflow


• Ensure all claim information is accurately maintained within internal systems to support reporting, visibility, and decision\-making

• Experience working in a fast\-paced environment


• Strong organisational skills with the ability to manage a high volume of enquiries


• Confident communicator, comfortable dealing with clients and internal teams


• Detail\-oriented with good commercial awareness


• Experience within insurance claims is beneficial, but not essential

Work Location: Hybrid remote in Rugby CV23 9JF

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