Customer Service Advisor - Outbound

Customer Service Adviser – Outbound

About the Role

We’re looking for a proactive and organised Customer Service Adviser to join our dynamic Customer Service Team. In this role, you’ll be at the heart of the customer journey, working closely with Sales and internal teams to deliver a seamless experience from order placement through to project completion, ensuring everything runs smoothly, efficiently, and to the highest standard.

If you enjoy solving problems, building relationships, and being part of a fast\-paced environment where no two days are the same, this could be the role for you!

Key Responsibilities

• Manage the full customer order process from initial sale through to delivery


• Ensure equipment is delivered accurately and on time


• Communicate effectively with customers via phone and email, managing expectations throughout


• Resolve stock challenges where orders cannot be fully fulfilled


• Maintain accurate records and update systems accordingly


• Escalate customer queries or complaints using CRM systems


• Work collaboratively with Sales, Stock Control, Logistics, Accounts, and other depots


• Assist with returns queries alongside the Inbound team


• Support Aftercare with invoice queries and investigations

• Proven experience in customer service, with knowledge of database systems


• Strong administration skills and excellent attention to detail


• Confident communicator with strong interpersonal and social skills


• Ability to remain calm and effective in a busy, fast\-paced environment


• Proactive, resilient, and able to work both independently and as part of a team


• Good working knowledge of Microsoft Office (essential)


• Strong work ethic with a reliable, open, and positive approach


• NVQ in Business Administration (desirable)

• Competitive salary


• Non\-contractual annual bonus


• 20 days annual leave plus Bank Holidays


• Additional 5 days annual leave for Christmas shutdown


• Company pension (3% employee / 6% employer contribution)


• Private healthcare cover


• Life assurance


• Stable, office\-based role within a supportive team environment

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