Internal Sales Account Manager (Builder’s Merchant / Trade Sales)

Internal Account Manager (Builder’s Merchant / Trade Sales)
Gorgie, Edinburgh
£29,000 – £34,000 \+ Profit Share
Full Time \| Monday–Friday \| 8am–5pm

About Us

We are a well\-established, independent builder’s merchant supplying trade professionals across Edinburgh and the surrounding areas. Our customers range from subcontract joiners and fit\-out specialists to housebuilders and local contractors.

We operate with the agility and personality of an independent business, combined with the professionalism and commercial focus of a high\-performing sales organisation. Our team takes pride in delivering exceptional service while actively winning and growing business.

The Opportunity

We are looking for a commercially minded Internal Account Manager to take ownership of an established portfolio of trade accounts while identifying opportunities to strengthen relationships and grow revenue.

This is not a passive role — it is a position suited to someone who enjoys winning business, building lasting trade relationships, and making a measurable impact.

You will be joining a high\-performing, commercially driven team where your contribution is visible and genuinely valued.

Key Responsibilities

• Managing and developing a portfolio of existing trade customers


• Handling inbound enquiries efficiently and professionally


• Producing accurate, competitive quotations and pricing materials


• Proactively generating repeat business through customer contact


• Identifying dormant accounts and reactivating them


• Spotting opportunities to upsell and maximise account value


• Collaborating with the wider sales team to secure orders


• Delivering the high level of service professional contractors expect

Ideal Experience:

• Previous experience within a builder’s merchant, construction supply, or trade sales environment


• Strong product awareness (fixings, ironmongery, tools, or general building materials)


• Experience managing customer relationships or accounts


• Confidence pricing work and negotiating orders

• Commercial awareness and a proactive mindset


• Strong communication skills with trade customers


• Reliability and accountability


• A desire to develop your career within a growing business

• Competitive salary with annual profit share bonus


• Real opportunities for progression as the business continues to grow


• A stable, respected local employer with a strong reputation


• Support from an experienced leadership team


• A role with genuine ownership — not just order\-taking

This is an excellent opportunity for someone ready to step into a role with real responsibility and autonomy.

If you enjoy working with trade professionals, take pride in delivering results, and want to be part of a business where performance is recognised, we would love to hear from you.

Job Types: Full\-time, Permanent

Pay: £29,000\.00\-£34,000\.00 per year

Benefits:

• Company pension


• Employee discount


• Free parking


• On\-site parking


• Profit sharing


• Sick pay

• Builder's Merchant: 1 year (preferred)

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