Internal Account Manager

The Opportunity

We have an exciting opportunity for an Internal Account Manager to join our Sales team based in Sittingbourne.

Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start\-up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:

• *Top 50 Fastest Growing Companies in the Midlands*


• *Sunday Times Track 100 Fastest Profit Growth in the UK*


• *Packaging Company of the Year* (2023\)

Our success is driven by continuous investment in our people, technology, and innovation \- with a turnover of £169m in 2024\.

The role involves being actively involved in all aspects of the business, having a real impact on the efficiency and profitability of the operation, while maintaining customer and internal relations. The expectation is to provide first\-class customer service to our valued clients and sales support to our sales team, all within a fast\-moving B2B environment. You will be required to demonstrate exceptional organisational skill paired with highly efficient and accurate administrative ability.

As well as assisting with the day to day running of the business, the role will also include:

• Creating and implementing new processes


• Creating and maintaining sales, stock and customer reports


• Preparing and managing large customer tenders

Key Skills and Essential Experience:

Essential requirements for the role:

• 2 years experience in a B2B Customer Service role


• Ability to identify and solve problems


• Ability to self\-manage and plan effectively


• Competent user of Microsoft Office functions, especially Excel


• Educated to A\-Level (or equivalent)

The successful candidate will also have the following key skills:

• Be outgoing, positive and have excellent communication skills, particularly on the telephone


• Be a strong and accurate administrator


• Have a track record of customer service success and a desire to improve the customer experience


• Be commercially minded


• Manage a healthy workload and maintain focus and organisation


• Be able to understand and effectively follow company process and procedure

What you’ll get:

• A competitive salary


• 22 days’ annual leave, increasing by one day per year (up to 25\), with the option to buy/sell up to 3 days


• After 6 months: life insurance, company pension scheme, cycle to work scheme, optional private healthcare scheme


• Eligibility to become a shareholder in the business after 6 months

Job Type: Full\-time

Pay: £31,500\.00 per year

Benefits:

• Company pension


• On\-site parking


• Referral programme

Education:

• A\-Level or equivalent (required)

Experience:

• B2B: 2 years (required)


• Microsoft Office: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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