VacancyTitle: Retrofit Engagement Officer
The role
Southern Housing is delivering a major energy‑efficiency retrofit programme, and we are looking for a proactive Retrofit Engagement Officer to help residents understand, participate in, and benefit from energy improvements to their homes.
Reporting to the Sustainability Engagement Lead, you will be the programme’s on‑the‑ground presence \- supporting residents through the process, improving access for retrofit assessments, and ensuring a smooth, positive customer experience throughout.
What you’ll do:
- Engage with residents in person, by phone, and email to clearly explain retrofit benefits
- Guide residents through each stage of the retrofit process
- Carry out targeted door‑knocking to increase retrofit assessment access rates
- Build trusted relationships and ensure resident feedback is captured
- Keep resident and property information accurate and up to date for assessors and internal teams
- Support resident communications and coordinate access for assessors and consultants
- Work with internal teams to ensure residents are referred to the right support services
- Assist the Sustainability Engagement Lead with gathering content for case studies, and support planning and delivery of resident events and roadshows to raise awareness and drive engagement
- Ensure all engagement activity is safe, high‑quality, and aligned with programme goals
- Regular travel and occasional weekend work will be required
What you’ll need:
- Knowledge and clear understanding of energy efficiency improvements, retrofit process, and carbon reduction
- Experience working with social housing residents and in customer‑focused roles
- Experience supporting retrofit/sustainability programmes and coordinating resident events
- Strong communication, relationship‑building, and time‑management skills
- Confident using IT systems, databases, and spreadsheets
- Full UK driving licence and access to a car
Closing Date: 18th of June 2026 (Thursday) at 23:59
Shortlisting Date: from 20th of June 2026
Interview Dates: week commencing 29th of June 2026
*Please note:* *We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.*
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare \& dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy \& sell
annual leave
Season ticket loan
In\-house academy \& career development
Flexible working
Inclusion \& Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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