ICT Communications Officer
Job number
PRS00555
Faculties
President’s Team
Departments
Communications Division
Salary or Salary range
£46,614 \- £56,345 per annum
Location/campus
White City Campus \- Hybrid
Contract type work pattern
Full time \- Open ended
Posting End Date
28 Jun 2026
About the role
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Are you a skilled communications professional who enjoys turning complex information into clear, engaging content? Imperial is seeking an ICT Communications Officer to help shape and deliver communications that inform and inspire staff and students about the digital products, services and initiatives provided by our Information and Communication Technologies (ICT) Division.
Working as part of a small, collaborative team, you will create high\-quality, audience\-focused communications across a range of channels, supporting key ICT priorities including cyber security, AI, sustainability and digital transformation. This is an exciting opportunity to contribute to communications that help one of the world’s leading universities deliver its Digital Plan and improve the experience of its community.
The ICT Communications Officer sits within the Internal Communications team in the Communications Division and works closely with colleagues across ICT and the wider university to deliver communications that support service awareness, engagement and digital change.
About ICT
Imperial’s Information and Communication Technologies (ICT) Division enables world\-class teaching, research, and operations by delivering secure, reliable, and innovative digital solutions, guided by the university’s Digital Plan. With over 300 colleagues and under the guidance of the Chief Information Officer, ICT manages a vast IT estate that spans student lifecycle systems, the digital campus, research computing, finance and HR platforms, data and analytics, and cybersecurity, while partnering across the university to drive digital transformation and excellent customer experience. ICT operates within a robust governance framework aligning technology strategy, product roadmaps, and service performance with institutional priorities.
What you would be doing
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In this role, you will support the delivery of integrated communications and engagement activity across ICT, helping colleagues and students understand and engage with important digital services, projects and change initiatives.
You will:
- develop and deliver communications content and campaigns that support ICT priorities, services and product launches
- translate complex technical information into clear, accessible and compelling content for a range of audiences
- create and commission content in a variety of formats, including copy, presentations, video and digital or print assets
- support and maintain key ICT communications channels, including webpages, SharePoint and ICT’s subscription e\-newsletter
- work with ICT teams and wider stakeholders to plan targeted communications and engagement activity
- provide communications advice on messaging, planning, channels and best practice
- support events and promotional activity aligned to ICT’s strategic goals
- monitor engagement and feedback to help improve communications effectiveness and audience experience
- contribute to communications for key ICT initiatives linked to Imperial’s wider Digital Plan
What we are looking for
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We are looking for someone with strong communications skills, excellent judgement and a collaborative approach, who enjoys working in a fast\-paced environment with a varied portfolio.
You should be able to demonstrate:
- experience of working in internal communications in a complex organisation with diverse audiences
- experience of delivering clear, tailored communications that help people understand services, projects or change
- excellent writing, editing and proofreading skills, with the ability to adapt tone and style for different audiences and channels
- strong organisational skills and attention to detail, with the ability to manage competing priorities
- confidence in building effective working relationships with a wide range of stakeholders
- experience of developing content across multiple channels, including digital platforms
- the ability to interpret complex or technical information and turn it into engaging, audience\-focused communications
- good judgement, discretion and the ability to work independently as well as part of a team
- strong IT literacy, including Microsoft Office applications
What we can offer you
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- The opportunity to continue your career at a world\-leading institution and be part of our mission to continue science for humanity
- Benefit from sector\-leading salary and remuneration package (including 41 days off a year and generous pension schemes)
- Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on\-site leisure facilities and a cycle\-to\-work scheme
- Interest\-free season ticket loan schemes for travel
- Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.
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This is a full\-time, open ended position based at White City campus (hybrid).
Interviews for this role are expected to take place between 14 – 16 July.
If you require any further details about the role, please contact: Lizzie Eustace on e.eustace@imperial.ac.uk or Liz Scholfield on e.scholfield@imperial.ac.uk.
Available documents
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Attached documents are available under links. Clicking a document link will initialize its download.
Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.
We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.
About Imperial
Welcome to Imperial, a global top ten university where scientific imagination leads to world\-changing impact.
Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.
As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.
This is your chance to help shape the future. We hope you’ll join us at Imperial College London.
Our Culture
We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.
Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.
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