ICT Applications Engineer Graduate

Reports To: Head of IT

Job Purpose:

As a key member of the ICT team, the role will provide support and administration to key business systems within the Window Systems Division.

Support the ICT Helpdesk function, ensuring user requests are resolved to agreed service levels and work closely with the Supply Chain, Manufacturing, Sales, Distribution and Finance teams to support daily operations.

Participate in various ICT projects to contribute to the delivery of the strategic roadmap and continuous improvement.

Maintain an awareness of cyber\-security and ensure procedures and policy are followed to minimise risk to the organization.

Promote and develop use of the ICT Systems in a secure manner to generate efficiency improvements.

An ongoing development programme for the graduate will involve placements within each WSD ICT function, followed by role specific training.

WSD ICT function placements will include:

• ICT Security \& Infrastructure


• Desktop Support


• Business Intelligence Reporting


• Systems Development


• Operations Support

Role specific training will include:

• Administering a SQL Database Infrastructure


• Querying a SQL Database using T\-SQL (depending upon existing experience)


• Microsoft Business Central


• Deploy and configure Microsoft Dynamics 365 Business Central


• Business process specific training


• Software development (inhouse training provided)

The mid\-term purpose of this role is to provide a succession pathway to the Business Systems support and development role.

Key Accountabilities:

General

• Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.


• Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.


• Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.


• Promote and display the Epwin Core Values.

Technical

System Administration and Solution Development for the following systems:

• ERP Business System \& Warehouse Management System


• Time \& Attendance System


• Payroll System


• Group VAT Reporting


• SQL Database Infrastructure

Liaison with any third\-party contractors/consultancies for any infrastructure related tasks.

Service Delivery

Support of the ICT Helpdesk function, to include:

• Ensuring that user requests are resolved to agreed service levels.


• Provide root cause analysis of Helpdesk requests and identify opportunities to reduce the volume of Helpdesk requests.


• Ensure that you operate within a safe, healthy, and environmentally aware manner always.


• Ensure potential information security risks are identified and dealt with as a priority.


• HW/SW support for general Helpdesk calls.

Any additional tasks/projects, as requested by the ICT Team Managers or Head of ICT.

Some cross functional responsibility (and team working) with local site managers and their teams.

Key Experiences and Skills Required:

• Computer Science, Information Technology or Software Engineering BSc


• MS Office 365


• Office Apps


• Outlook/Exchange


• Teams


• SharePoint


• OneDrive


• Cyber security awareness


• Project Management


• User training


• Creating technical documentation


• Full Driving License

Performance Measures

• Delivery of projects to support the strategy of the organisation in a timely fashion.


• Continued maintenance of ICT Business Systems to ensure security and availability to agreed service levels.


• Positive feedback from management and peers on job performance and teamwork.


• Ensuring Helpdesk requests are resolved to service level agreements.

Personal Attributes:

• Action orientated – Able to deal with problems in appropriate time frames


• Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards


• Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal


• High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions


• Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty, and high standards in undertaking the role


• People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders

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