Hub Senior IT Technician – North

Job Description
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Job Title: Hub Senior IT Technician \- North

Location: The Oldham Academy North or Royton \& Crompton Academy

Join us in Opening Minds, Opening Doors!

Are you ready to step into a rewarding role within one of our dynamic national teams? Whether your expertise lies in Finance, Estates, IT, Operations, or People, we believe in harnessing innovation and collaboration to drive excellence across our trust. We are excited to welcome passionate professionals who want to make a meaningful impact.

Our national teams play a vital role in supporting academies across England. You’ll join a dedicated network that helps shape the educational experience of thousands of children \- because their success is at the heart of everything we do.

We are seeking a proactive and experienced Hub Senior ICT Technician to support the delivery of reliable, efficient, and consistent ICT services across our academies. Reporting to the Hub ICT Business Partner, you will play a key role in ensuring high\-quality ICT support for staff and students while helping maintain secure and effective network operations.

This role will involve supporting multiple academies across the North Hub, with a base at either The Oldham Academy North or Royton \& Crompton Academy, which will be confirmed upon successful appointment.

Key responsibilities:

• Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.


• Maintain an up\-to\-date inventory of software and hardware using the Trust's official asset register software.


• Provide efficient first and second\-line support for Academy ICT queries, with technical escalation as needed.


• Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels.


• Assist in managing the day\-to\-day operations of the network under the direction of the Hub ICT Business Partner.

SCP 20 \- 25 £32,597 \- £36,363

Qualifications and Skills:

• 5 x GCSEs including Maths and English grade 4\-9 or equivalent


• Relevant ICT qualifications or equivalent demonstrable ICT technical support experience


• Experience of supporting ICT networks and infrastructure such as Active Directory, Group Policy, DNS, DHCP, Hyper\-V/VMWare , switch/firewall infrastructure and MDM Solutions


• Experience in supporting the development of ICT provisions and systems


• Ability to understand a range of organisational and technical procedures and the ability to disseminate to other staff

Join a trust that is going places!

At E\-ACT, we believe every child deserves opportunity. Our ‘Opening Minds, Opening Doors’ strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people\-first culture, and ensure every voice is heard.

We are proud to lead system\-wide change both locally and national \- providing sector\-wide support while transforming futures. Our achievements are recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, and also the TES Trust Leadership Award 2024\. E\-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour, a testament to the impact of our people\-first culture and relentless drive for excellence.

With 37 academies and over 25,000 pupils, our dedicated staff make excellence possible. We prioritise wellbeing, tackle workload, and continuously raise the bar. We don’t just educate, we inspire ambition and empower every child to thrive.

Want to be a part of something extraordinary? Find out more at www.e\-act.org.uk

Benefits:

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year\-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.

Professional Growth and Development

We invest heavily in staff development through tailored INSET days and high\-quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9\-point pay scale (M1 to UPS3\), and full TLR payments for part\-time colleagues fulfilling full responsibilities.

Culture and Wellbeing

Our people\-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success.

Please look at our 'Work for Us' page and Recruitment Pack for more information.

How to apply:

Please read the supporting documentation carefully before completing your application.

E\-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure \& Barring Service (DBS) checks and satisfactory references.

E\-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.

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