Hub Manager

Hub Manager
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Vacancy SalaryCompetitiveVacancy LocationCoventry *This is a* *permanent,* *full time* *vacancy* *that will close* *in 11 days* *at 23:59 BST.*The Vacancy
Hub Manager

About the Role

We’re looking for a driven and experienced Hub Manager to support the Head of Hub in leading a high\-performing, safe, and compliant operation. This is a key leadership role where you’ll play a pivotal part in delivering operational excellence, cost control, and outstanding service to our customers.

You’ll help shape the future of the hub by driving strategic improvements, leading teams, and ensuring we consistently meet and exceed service level agreements — all while maintaining a strong focus on safety through our *Go Home Safe* culture.

What You’ll Do

• Lead and manage Operations Managers to deliver efficient, cost\-effective, and high\-quality hub performance


• Oversee 24\-hour operations, ensuring compliance, safety, and service delivery standards are met


• Support the Head of Hub in delivering strategic plans, including peak planning and long\-term resource forecasting (6–12 months)


• Use data and insights to drive performance, identify trends, and improve operational decision\-making


• Take ownership of cost control, demonstrating strong financial leadership


• Plan and manage resource allocation across all shifts, including agency labour and 7\-day management coverage


• Drive operational consistency and continuous improvement across service, cost, quality, and compliance


• Lead engagement through regular team briefings, 1:1s, and performance reviews


• Build strong relationships with internal teams (Transport, Commercial, HR, H\&S) and external stakeholders


• Lead on Health \& Safety, promoting a strong Go Home Safe culture across the hub


• Support incident management, risk assessments, and development of safe systems of work


• Deputise for the Head of Hub at both operational and strategic levels when required


• Create a customer\-focused environment, delivering service excellence and commercial solutions

Qualifications

• Strong Maths and English skills (written and verbal)


• PC literate


• Full UK driving licence

• Extensive knowledge of hub operations, processes, and best practices


• Proven experience in a similar operational leadership role


• Strong ability to translate business needs into effective processes and procedures


• Experience working in a fast\-paced, high\-pressure environment

• Strong analytical and data\-driven decision\-making skills


• Proven experience leading and developing high\-performing teams


• Confident using internal systems and operational tools


• A proactive, solutions\-focused mindset with the ability to work independently

• A motivational and inspiring leader who drives engagement and performance


• Ability to influence through data, insight, and collaboration


• Strong focus on continuous improvement across safety, service, cost, and compliance

This is a fantastic opportunity to step into a senior leadership role where you’ll have real influence over operational performance, culture, and strategic direction. You’ll be part of a business that values safety, innovation, and continuous improvement — and where your leadership can make a genuine impact.

At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.

About Us
Introducing Evri Premium – an exciting addition to the Evri family.

Evri Premium is the result of the merger of Evri and DHL eCommerce UK, offering services including tailored mail collection and processing, a separate network for high\-value or time\-sensitive deliveries, and expanded international capability across our global shipping operation.

It enhances Evri’s unique, flexible and cost\-effective model to provide even greater choice for consumers and businesses, from occasional senders and online sellers to major retailers. With our team of 30,000\+ couriers and locations across the UK including more than 15,000 ParcelShops and lockers, we get over 1 billion parcels and letters annually from A to everywhere.

We wouldn’t be the UK’s premier parcel delivery group without our incredible people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering a best\-in\-class service. There are fantastic opportunities throughout the Evri Group, so take a look to see where you might fit in. We can’t wait to hear from you.

Our Benefits
Free digital GP service for all colleagues and their family

Retailer discounts

Great career progression

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Up to 25 days holiday

Employee Assistance Programme with free counselling

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