Housing Support Worker

Location: Warrington WA1\-WA5
Reports to: Service Manager
Pay: £14\.38\-£15\.10 /h
Hours: 30 hours per week, rising to 37\.5

Job Purpose

To provide high\-quality, person\-centered housing\-related support to adults living in supported accommodation, including individuals experiencing mental health challenges, substance misuse recovery (drug \& alcohol), survivors of domestic abuse, and ex\-offenders.

The Housing Support Worker will work in a trauma\-informed, strengths\-based way to promote independence, stability, and long\-term recovery while ensuring residents maintain their tenancy and achieve positive life outcomes.

Key Responsibilities
Support \& Case Management

• Provide tailored, person\-centered support plans based on individual needs and risk assessments.


• Support clients with mental health needs in line with recovery\-focused approaches.


• Assist individuals in drug and alcohol recovery to maintain engagement with treatment services.


• Support survivors of domestic abuse to rebuild independence and safety.


• Work with ex\-offenders to reduce reoffending through structured support and partnership working.


• Complete regular support sessions and maintain accurate, up\-to\-date records.


• Support clients in developing life skills including budgeting, cooking, self\-care, and managing appointments.


• Assist with accessing external services including healthcare, employment, education, and legal advice.

• Support clients to understand licence agreements and their responsibilities.


• Promote service charge payment compliance and prevent arrears.


• Conduct welfare checks and property visits as required.


• Report maintenance concerns and ensure properties are safe and well maintained.

• Work in a trauma\-informed manner, understanding the impact of adverse life experiences.


• Identify, assess, and manage risks appropriately.


• Follow safeguarding procedures to protect vulnerable adults.


• Manage challenging behaviour in a calm and professional manner.


• Maintain professional boundaries at all times.

• Work collaboratively with external agencies such as mental health teams, substance misuse services, probation services, and domestic abuse services.


• Attend case reviews, multi\-agency meetings, and court hearings where required.

• Maintain accurate support logs and reports.


• Use internal systems to record outcomes and progress.


• Contribute to service development and quality improvement initiatives.

• Experience working with vulnerable adults, including those with mental health needs, substance misuse issues, domestic abuse experience, or offending history.


• Understanding of trauma\-informed practice and person\-centered support.


• Knowledge of safeguarding procedures and risk assessment.


• Ability to manage a caseload and work independently.


• Strong communication and interpersonal skills.


• Full UK driving licence and access to own vehicle.

• Level 2 qualification in Health \& Social Care.


• Experience within supported housing or homelessness services.


• Knowledge of the criminal justice system and probation services.


• Training in Mental Health First Aid, substance misuse awareness, or domestic abuse support.

• Empathy and non\-judgemental approach


• Resilience and emotional intelligence


• Professional boundaries


• Organisational skills


• Ability to de\-escalate conflict


• Flexible and adaptable

We are committed to:

• Trauma\-informed care


• Strengths\-based and recovery\-focused practice


• Equality, diversity, and inclusion


• Safeguarding and promoting welfare

Pay: £14\.38\-£15\.10 per hour

Benefits:

• Company pension


• On\-site parking

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