Hotel Events & Reservations Coordinator
Job Ref: ALD1448Branch: Aldwark ManorLocation: Aldwark, Alne 10 miles north of YorkSalary/Benefits: £13\.25 per hourContract type: PermanentHours: Full TimeShift pattern: Ranging from 9am – 5pmHours per week: flexible hours/week including weekendsPosted date: 22/05/2026Closing date: 07/06/2026 Job Title
Position: Events and Reservations Coordinator
Reports to: Rooms Division Manager / Reservations Supervisor
Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF
Hours of work: full or part time
Benefits:
Apprenticeship and other development opportunities.
Share of gratuities.
Hospitality Rewards platform.
Employee Assistance Program.
Free meals on duty.
Refer a friend bonus.
Free golf for yourself and discounted for friends and family.
Uniform provided.
Additional Days holiday after 3 years of service.
Food and Beverage Discount when dining at our Hotel of 20%
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.
In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience.
December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year.
Our Mission statement is
At Aldwark Manor Estate, our mission is simple yet powerful:
“Never be ordinary” in our product, quality or people —
with the ambition of being “Always Aldwark” in exceeding our guests’ and team members’ expectations.
Purpose of the role:
To support the smooth running of the Reservations and Events department to ensure calls and enquiries are handled in an efficient manner.
Main duties and of the role:
- To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.
- To ensure all reservation enquiries are handled in line with company standard
- Create quality proposals which fits the client’s requirements
- Following up on enquiries
- Chasing payment, posting deposits, corrections and receipts
- Prepare and communicate Event sheets with relevant detail
- Following up post\-event for feedback with a future\-sales mindset
- Event planning liaison with the operational teams
- Planning event with attention to financial and time constraints
- Support site visits and show arounds for prospective clients
- You will be responsible for driving and developing event business into the Hotel by pro\-active sales activity.
- To be confident in handling of all types of customers including both direct agencies, understanding how to adapt techniques and approach
- Processing, amending and updating bookings as required
- Converting enquiries into sales
- Wedding show rounds / proposal and planning
About Us
The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978\.
Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 200 acres of countryside all contribute to its allure.
The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.
We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live\-in opportunities for the right candidates.
We are an equal opportunities employer committed to diversity, equity and inclusion. A copy of out DEI policy is available on request.
This listing is from indeed. View original listing ↗