Hotel Duty Manager
Duty Manager
Dublin Skylon Hotel
27 Upper Drumcondra Road, Drumcondra, Dublin 9
Reports to: General Manager / Deputy General Manager
Contract: Full\-time, permanent
Hours: Rostered shifts across 5 days in 7, including early, late, weekends and public holidays
About the Hotel
Dublin Skylon Hotel is a family\-run 4\-star hotel in the heart of Drumcondra.
The hotel offers around 126 bedrooms, the Skylon Bar \& Grill, a large Lobby, Private Dining Room, Restaurant and Meeting Space. Guests include airport travellers, business visitors, families, DCU\-related stays and match\-day guests around Croke Park. The Duty Manager is the senior person on the floor during their shift and is responsible for keeping the house running smoothly, safely and to a consistently high standard.
Purpose of the Role
Act as Manager on Duty for the hotel during assigned shifts. Oversee Front Office and Food \& Beverage Operations.
Key responsibilities
Hotel Operations
- Take overall responsibility for the hotel during the shift.
- Complete opening, mid\-shift and closing Duty Manager checks, including public areas, bedrooms as required, F\&B outlets.
- Coordinate Front Desk, Housekeeping, Kitchen, Bar \& Grill and Maintenance so service, rooms and facilities stay guest\-ready.
- Monitor occupancy, arrivals, departures, VIP and group lists, and plan staffing and room allocation accordingly.
- Complete accurate passover notes, incident logs and night/morning reports.
- Be visible in the lobby, restaurant, bar and corridors; greet guests and deal with requests promptly.
- Own escalated complaints, recover service professionally, and log outcomes.
- Support check\-in/check\-out peaks, airport traffic and event nights (especially Croke Park).
- Conduct show\-arounds of rooms and facilities when needed and promote breakfast, Bar \& Grill and other hotel services.
- Protect brand and house standards on cleanliness, presentation, public\-area appearance.
- Lead and support the on\-duty team; step in hands\-on at reception, breakfast or the bar when the house is busy.
- Brief teams at the start of shift; coach, correct and recognise performance in the moment.
- Support induction and on\-the\-job training of new colleagues.
- Maintain fair, professional relationships across departments and escalate people issues appropriately.
- Act as the fire, health \& safety and security lead on shift, including fire walks, alarm response and evacuation procedures.
- Ensure compliance with hotel policy, HACCP and Cash Handling.
- Respond to accidents, medical incidents, disturbances and maintenance emergencies; protect guests, staff and property.
- Oversee cash, floats, night audit support and secure handling of keys, safes and lost property.
- Support upselling of rooms, breakfast, F\&B and parking where appropriate.
- Protect cost control on labour, wastage and energy during the shift.
- Flag revenue, reputation or operational risks to the management team quickly.
Essential
- Previous supervisory or duty management experience in a busy 3\-star or 4\-star hotel (Front Office and/or F\&B).
- Strong guest\-facing manner and calm, confident complaint handling.
- Ability to lead a multi\-department team on a busy floor, including evenings and weekends.
- Solid knowledge of hotel health \& safety, fire procedures and cash handling.
- Excellent spoken and written English; professional presentation.
- Legal right to work in Ireland and flexibility to work unsocial hours.
- Opera or similar PMS experience.
- HACCP and First Aid certification.
- Experience of airport, sports\-event or high\-turnover city hotels.
- Hospitality qualification.
Hands\-on, visible and practical. Composed under pressure. Fair with the team, warm with guests, and precise on handover and paperwork.
What the hotel offers
- Competitive salary
- Meals on duty
- Training and development within a family\-run 4\-star operation
- Staff discounts and recognition
- A varied business mix: airport arrivals, local leisure, DCU and Croke Park peaks
Pay: €18\.47 per hour
Expected hours: 39\.0 per week
Work Location: In person
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