Hospitality Operations Manager
The Heaton Group is a diverse and growing business operating across property, hospitality, leisure and commercial sectors. Our hospitality division is centred around Cotton Works, one of the North West's most exciting destination venues, home to multiple hospitality concepts including bars, restaurants, events and leisure experiences.
As we continue to grow, we are looking for an experienced Hospitality Operations Manager to oversee the performance, standards and day\-to\-day operations of our hospitality venues.
The Role
This is a hands\-on operational leadership role responsible for the successful delivery of hospitality operations across three distinct venues. You will work closely with venue management teams to drive commercial performance, maintain exceptional guest experiences and ensure operational excellence across all areas of the business.
The successful candidate will be equally comfortable leading from the front during busy trading periods as they are analysing performance, developing teams and implementing improvements behind the scenes.
Main Duties:
- Lead and support venue management teams across multiple hospitality operations.
- Ensure exceptional guest experiences and service standards are consistently delivered.
- Drive revenue growth, profitability and operational efficiency.
- Monitor and improve key performance indicators, including sales, labour costs and productivity.
- Develop and maintain operational standards, systems and procedures.
- Support recruitment, onboarding, training and development initiatives.
- Work closely with Marketing, Finance and People teams to support business objectives.
- Ensure compliance with Health \& Safety, food safety and licensing requirements.
- Act as the Personal Licence Holder and support venue teams in maintaining licensing compliance.
- Conduct regular operational audits and implement improvement plans.
- Support the delivery of new initiatives, events and future growth projects.
We are looking for an ambitious hospitality professional with a proven track record of managing multi\-site or high\-volume hospitality operations.
Essential Requirements
- Hold a valid Personal Licence.
- Previous experience in a Hospitality Operations Manager, Multi\-Site Manager, Area Manager or General Manager role.
- Strong commercial awareness and financial management skills.
- Experience leading, coaching and developing management teams.
- A passion for delivering exceptional customer experiences.
- Excellent communication and stakeholder management skills.
- Strong organisational and problem\-solving abilities.
- A hands\-on leadership style with the ability to thrive in a fast\-paced environment.
- Good understanding of labour management, budgeting and operational controls.
- Knowledge of Health \& Safety, food safety and licensing compliance.
- Multi\-site hospitality management experience.
- Experience within bars, restaurants, events or competitive socialising venues.
- Food Safety and Health \& Safety qualifications.
- Experience supporting venue launches and business growth projects.
- Opportunity to play a key role within a growing hospitality business.
- Work across a unique portfolio of hospitality and leisure venues.
- Be part of an ambitious organisation with exciting future growth plans.
- Genuine opportunity to influence operational strategy and business performance.
- Competitive salary and benefits package.
- Company pension scheme.
- Employee discounts across our venues.
- Ongoing learning and development opportunities.
Pay: Up to £55,000\.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On\-site parking
- Referral programme
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