Help Desk Operations Manager

Due to continued Investment and growth, an exciting opportunity for a Help Desk Operations Manager has arisen. This job would be ideal for someone with extensive help desk experience \& knowledge in running \& managing a busy help desk together with managing a team of engineers \& operatives.

PROBLEM SOLVERS WITH A CAN\-DO ATTITUDE NEED ONLY APPLY

Go\-Fix Mechanical \& Drainage Services provide drainage, plumbing, ground works, vacuum tanker and other various key maintenance services for a broad range of clients in Greater London \& the surrounding counties.

• As the help desk operations manager, you will be expected to deliver a high standard of work with excellent customer service


• To manage a team of help desk operatives carrying out varied tasks including running \& updating client portals, ensuring WIP numbers are managed \& delegated accordingly


• Updating key account clients \& working alongside the accounts team in order to ensure works, call outs \& projects are brought to the correct conclusions


• Able to prioritize workloads, Multitasking is a must as we are a fast paced reactive help desk


• Excellent organisational skills, able to work to deadlines and work under pressure


• Excellent telephone manner


• Great management \& communication skills \- able to deal with customers and all levels


• Proficient in Microsoft Office programs excel Outlook and Word


• Have the ability to pick up new processes, retain and process Information


• Ability to be part of a team and carry out of variety of tasks


• The ability to work on own as well as managing a team \& manage time effectively and efficiently

• Monitoring mailboxes


• Running a team of help desk administrators


• Managing a number of client portals \& updating clients accordingly


• Login and following up of emergency call out orders \& PO’s


• Ensuring all jobs from previous evenings and weekends are updated


• Answering high volume inbound calls, assisting customers with specific inquiries and job bookings


• Operating uploading and updating jobs on our company job management system


• Updating worksheets with changes and statuses of each job


• Ability to prioritize his own workload to meet deadlines


• Providing of level of support to the help desk administrators \& operations managers


• Providing clients with updates on the progression of jobs and projects


• Working to time scales as part of a high performing team


• Working alongside operations managers within the business \& reporting to directors on a weekly basis


• Monday to Friday 7\.30 am to 5\.30 pm plus the requirement of overtime as needed


• Out of hours Escalations being 1 evening per week plus 1 weekend per month

£40'000 \- £55'000 \+ Over time (Based on experience)

Benefits

• Full uniform \& PPE provided


• Company vehicle \& fuel card


• Company Iphone \& IPad provided


• Progression \& salary increases based on performance


• Free Perk\-box subscription


• Additional holiday benefit


• Company pension


• Be part of a strong up \& coming business that is experiencing year on year growth

This listing is from indeed. View original listing ↗