Head of Student Systems

Job number
ACA00507

Faculties
Academic Services

Departments
Registry

Salary or Salary range
£57,785 \- £69,365 per annum

Location/campus
White City Campus \- Hybrid

Contract type work pattern
Full time \- Open ended

Posting End Date
28 Jun 2026
About the role
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Are you an experienced systems leader ready to shape and improve the University’s student\-facing systems as our Head of Student Systems? This is an exciting opportunity to lead the support, operation and continuous improvement of core student administrative systems, ensuring they are reliable, secure and fit for purpose. You will play a key role in enhancing service quality, supporting system upgrades and testing, and delivering effective training and guidance that enables staff and students to make the best use of our systems.

What you would be doing
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• Lead the support, operation and continuous improvement of the University’s student\-facing administrative systems and associated integrations, ensuring they are reliable, secure and fit for purpose.


• Work closely with Registry, ICT and operational stakeholders to manage system issues, coordinate improvements, and support the successful launch of new or enhanced systems.


• Oversee system quality assurance and user acceptance testing for upgrades and new developments, including regression testing where required.


• Lead and develop the Student Systems and Training Managers, fostering an effective and engaged team culture and supporting high\-quality service delivery.


• Ensure the effective delivery of training, guidance and documentation for users of student systems, helping staff across the University to use systems confidently and effectively.

• Experience of leading the support, operation and continuous improvement of complex business systems, ideally within higher education or a similarly complex organisation.


• Experience of managing system issues, upgrades and user acceptance testing, with the ability to work effectively with ICT and operational stakeholders to deliver improvements.


• Strong knowledge of student\-facing administrative systems and their role in supporting service delivery, operational resilience and regulatory requirements.


• Experience of leading and developing staff, with the ability to build an effective and engaged team culture.


• Excellent analytical and problem\-solving skills, with the ability to diagnose system issues and identify practical, sustainable solutions.


• Strong stakeholder engagement skills, with the ability to build and maintain effective working relationships across a complex organisation, including ICT, academic colleagues and professional services teams.

• The opportunity to lead the support, operation and continuous improvement of the University’s student systems, delivering real impact for staff and students across the student lifecycle.


• The opportunity to continue your career at a world\-leading institution and be part of our mission to use science for humanity.


• Benefit from a sector\-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).


• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on\-site leisure facilities and cycle\-to\-work scheme.


• Interest\-free season ticket loan schemes for travel.


• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

This is a full\-time post (35 hours per week), with hybrid working based at our Professional Services Hub in White City.

If you require any further details about the role please contact: Jen Skinner, j.skinner@imperial.ac.uk

Available documents
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Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world\-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.

Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.

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