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via indeed · 3 June 2026 ·3 days ago

Guest Service Team Leader

Feathers Hotel

Ludlow Full-time

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Guest Service Team Leader
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Feathers Hotel, Ludlow
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Set in the Bull Ring in the historic town of Ludlow.

The Role of Guest Service Team Leader \- Food \& Beverage

The Guest Service Team Leader \- Food \& Beverage will be responsible for supporting the Food \& Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.

You will build a rapport with guests from initial contact and ensure the team also do this, build strong working relationships with all departments to ensure great service delivery \& effectively maximise revenue when there is opportunity.

The Guest Service Team Leader \- Food \& Beverage will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.

The role of Guest Service Team Leader \- Food \& Beverage will report to the Restaurant \& Bar / Food \& Beverage Manager, this is an opportunity for an aspiring \& passionate Guest Service Assistant that is ready to take the next step in their career.

This role is ideal for someone who has strong Food \& Beverage Experience and customer care skills with great communication and time management.

Job Overview:

As Guest Service Team Leader – Food \& Beverage you will ensure all aspects of our hotel's Food \& Beverage operations are carried out effectively on a day\-to\-day basis. You will be responsible for delivering high\-quality service, optimizing guest satisfaction, and upselling across all Food \& Beverage outlets, including restaurants, bars, room service, and banquet facilities.

Experience \& Qualifications

Proven experience as a Food \& Beverage Supervisor or similar role in a hotel setting.

Strong leadership and team management skills.

Excellent knowledge of food and beverage trends.

Ability to deliver outstanding guest experiences and handle high\-pressure environments.

Benefits

£30 BB per night colleague rate

£60 BB per night for Friends and Family rate

Celebration of milestone employment anniversaries

50% off Food \& Beverage in our hotels

Meals on duty provided

Access to Hospitality Rewards

Offerings from retail and dining discounts

Employee Assistance Programme and same day on\-line GP appointments

Quarterly Shining Star recognition

Annual colleague celebrations