Guest Experience, Marketing & Partnerships Manager

*\*\* Please note only applications submitted with a CV and Covering Letter by email to lyndsey@cvestates.co.uk will be considered. We will not consider applications submitted via indeed\*\**

Guest Experience, Marketing \& Partnerships Manager

Supreme Escapes, Prestwich (M25 0DB)
Part\-Time – 25 Hours Per Week
4 Days Office Based \+ 1 Flexible Day
Salary Equivalent to £35,000 Full Time (Pro Rata)

We are an established luxury accommodation brand with a successful and growing portfolio of exceptional group stay properties across the UK.

We are now looking for a highly organised, commercially minded and creative individual to take ownership of the guest experience, occupancy growth and marketing performance of our North Wales and West Yorkshire portfolio.

This is an exciting opportunity for someone who wants to make a genuine impact. You will have the autonomy to shape guest experience, develop marketing initiatives, build strategic partnerships and drive occupancy growth across a portfolio of unique luxury properties.

We are looking for someone with exceptional communication skills, a strong understanding of marketing and customer engagement, and the ability to convert enquiries into bookings whilst maintaining the outstanding guest experience and review standards that Supreme Escapes is known for.

Working alongside our Property Maintenance \& Compliance Manager, you will play a key role in ensuring operational excellence whilst helping to grow the portfolio through creative marketing, relationship building and sales initiatives.

Main Responsibilities

Guest Experience \& Sales

• Managing guest communication from initial enquiry through to post checkout feedback


• Responding quickly, professionally and confidently across Airbnb, Booking.com, direct booking channels and social media platforms


• Converting enquiries into bookings through exceptional communication and customer service


• Maximising occupancy levels, guest satisfaction and review scores


• Driving increased revenue with a particular focus on midweek bookings and repeat business


• Creating and developing guest packages, experiences and promotional offers


• Maintaining the existing exceptional guest experience standards and reputation

• Planning and creating engaging social media content across multiple platforms


• Developing marketing campaigns to increase brand awareness, occupancy and direct bookings


• Creating promotional packages and partnership opportunities


• Building relationships with local businesses, wedding venues, corporate organisations, tourism providers and referral partners


• Reaching out proactively to companies and organisations to secure accommodation partnerships and corporate bookings


• Identifying new sales opportunities and innovative ways to increase occupancy across the portfolio


• Monitoring booking performance and identifying growth opportunities


• Strengthening the property brand across every customer touchpoint

• Identifying and implementing guest experience improvements


• Providing some evening and weekend guest responses where required (incorporated into flexible working hours)


• Working collaboratively with our Property Maintenance \& Compliance Manager, with some crossover in operational responsibilities and annual leave cover


• Supporting the continued development of systems, processes and operational efficiencies across the portfolio

We are looking for someone who is:

• An exceptional communicator with outstanding written and verbal communication skills


• Confident, professional and personable when dealing with guests, businesses and corporate clients


• Commercially aware with a naturally sales focused mindset


• Creative and confident producing marketing content and campaigns


• Passionate about hospitality and customer experience


• Highly organised with strong attention to detail


• Comfortable managing multiple properties and priorities


• Confident using booking platforms, social media and digital marketing tools


• Proactive, positive and solutions focused


• Motivated by growth, performance and continuous improvement

• A friendly and supportive office environment


• Flexible working structure


• Opportunity to shape and develop a newly created role


• Autonomy to influence marketing, partnerships, guest experience and occupancy growth


• Long term progression within an established, high performing luxury accommodation brand with continued expansion plans

To apply, please send:

• Your CV


• A Cover Letter


• Examples of previous marketing campaigns, social media content, creative projects or a portfolio of work demonstrating your communication and marketing abilities

Pay: £35,000\.00 per year

Work Location: In person

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