Group General Manager

About Us

Samko Hospitality Limited proudly manages well\-established brands including:

• Crowne Plaza London – Kingston


• Hampton Suites


• Ravens Ait


• Stanhill Court Hotel

At Samko Hospitality, we combine global brand standards with a personalised, people\-first approach. Our service philosophy, *“Dare to Connect,”* empowers our teams to deliver warm, authentic, and engaging guest experiences. We are proud to foster an inclusive, collaborative, and high\-performing culture where colleagues feel valued and supported.

If you are passionate about hospitality, driven by results, and thrive on building strong relationships, you will feel at home with us.

DUTIES AND RESPONSIBILITIES

Operational Leadership

• Lead and support property leadership teams across the portfolio.


• Conduct regular operational reviews, audits, and property inspections.


• Ensure compliance with company standards, policies, and legal requirements.


• Lead operational improvement initiatives and business transformation projects.

Financial Performance

• Drive revenue growth, profitability, and operational efficiency.


• Support budgeting, forecasting, and capital expenditure planning.


• Monitor KPIs and implement corrective action plans where required.

People \& Culture

• Develop and mentor leadership teams.


• Drive succession planning, talent development, and employee engagement.


• Foster a culture of accountability, collaboration, and continuous improvement.

Guest Experience \& Quality

• Champion exceptional guest experiences across all properties.


• Monitor guest satisfaction scores and service standards.


• Implement quality assurance and continuous improvement programs.

Stakeholder Management

• Maintain relationships with owners, brand partners, vendors, and stakeholders.


• Represent Samko Hospitality Limited at industry and community events.


• Frequent travel between properties is required.


• Travel includes audits, operational reviews, meetings, training, conferences, and project implementation.


• Overnight travel may be required.


• Travel is expected to comprise approximately 50% of working time.

Benefits:

• Company pension


• Employee discount


• Free parking


• On\-site gym


• On\-site parking


• Store discount

Ability to commute/relocate:

• Surbiton KT6 5QQ: reliably commute or plan to relocate before starting work (preferred)

Education:

• Master's (preferred)

Experience:

• 8years: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Surbiton KT6 5QQ (preferred)

Willingness to travel:

• 50% (preferred)

Work Location: In person

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