General Manager - hospitality

Job Summary
We are seeking an experienced and dynamic General Manager \- Hospitality to oversee the daily operations of our prestigious restaurant /bar/ boutique. The ideal candidate will possess strong leadership skills, extensive hospitality experience, and a passion for delivering exceptional guest services. This role involves managing staff, ensuring operational efficiency, and maintaining high standards of quality across all departments. The successful applicant will play a pivotal role in shaping the guest experience and driving the overall success of the establishment.

Responsibilities

• Lead and supervise all departments of the restaurant/ bar including front of house, managing the bar, staff, bookings, orders, keeping track stock and maintenance.


• Develop and implement operational policies and procedures to ensure smooth day\-to\-day functioning.


• Manage staff recruitment, training, performance evaluations, and professional development initiatives.


• Oversee customer/guest relations to ensure exceptional service standards are consistently met or exceeded.


• Coordinate with human resources to handle staffing needs, employee relations, and compliance with employment laws.


• Monitor financial performance, optimise revenue streams, and control costs effectively.


• Foster a positive work environment that promotes teamwork, motivation, and high morale among staff members.


• Ensure compliance with health and safety regulations as well as industry standards.


• Maintain strong relationships with clients, suppliers, and local community partners to enhance The Bull and Lobster's reputation.

• Proven supervisory experience within the hospitality industry, ideally in restaurant /bar management roles.


• Strong leadership qualities with the ability to motivate and inspire a diverse team.


• Excellent customer service skills with a focus on delivering memorable experiences.


• Multilingual or bilingual abilities are highly desirable to facilitate communication with international guests.


• Solid understanding of human resources practices including recruitment, training, and employee relations.


• Experience in restaurant management with a comprehensive knowledge of hospitality standards.


• Exceptional organisational skills with the ability to manage multiple priorities efficiently.


• Effective communication skills both verbally and in writing to liaise with staff, guests, and stakeholders. This position offers an exciting opportunity for a dedicated hospitality professional eager to lead a vibrant team while ensuring our customers enjoy outstanding service in a welcoming environment.

Benefits:

• Discounted or free food


• Employee discount


• Store discount

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