General Manager

General Manager
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Gonville Hotel Cambridge
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Salary: Discussed at venue

Personal enough to know your name. Connected enough to open every door.

Axiom Hospitality is one of the UK's fastest\-growing hotel management companies \- and we're not slowing down. In a few short years we've grown to over 40 hotels, partnering with some of the world's most recognised brands including Hilton, Marriott, IHG and Radisson. Through our partnership with Pyramid Global Hospitality, we're not only connected across the UK, but connected across the globe.

That growth means something real for you. The people who join us now grow with us \- and we have a strong track record of promoting from within. If you're looking for a job, we can offer you that. If you're looking for a career, we can offer you that too.

YOUR PLACE AT AXIOM

As our portfolio continues to grow, we are looking for an experienced, commercially minded and people\-focused General Manager to lead The Gonville Hotel in Cambridge. Reporting directly to the Axiom Hospitality senior leadership team, this is a flagship role at one of Cambridge's most distinctive independent hotels. You will be the person who sets the tone \- leading a talented team, driving commercial performance, delivering exceptional guest experiences, and embedding a culture that makes The Gonville a destination of choice for guests and a genuinely great place to work.

HOW YOU'LL PLAY YOUR PART

– Lead the hotel's day\-to\-day operations across all departments, maintaining the highest standards of guest experience, team performance and service quality

– Drive commercial performance through effective revenue management, cost control, and P\&L ownership \- consistently meeting and exceeding budgeted targets

– Inspire, develop and retain a high\-performing team, creating a culture of accountability, recognition and genuine pride in the hotel

– Build and nurture strong relationships with guests, corporate clients, local businesses and the wider Cambridge community

– Act as the face of The Gonville Hotel, representing the property with professionalism, warmth and ambition

– Oversee and support all heads of department to ensure consistent delivery across rooms, food and beverage, events and facilities

– Partner with Axiom's central support teams \- including Sales, Finance, HR, Marketing and L\&D \- to align hotel activity with wider business objectives

– Lead on compliance, health and safety, and brand standards across the property

– Identify and pursue opportunities for revenue growth, operational improvement and enhanced guest loyalty

– Champion sustainability and community engagement in line with Axiom's values and ESG commitments

WHO THRIVES HERE

We're growing and the people who thrive here are those who bring commercial acumen, genuine leadership and a real passion for hospitality. These are the behaviours that will help you thrive at Axiom.

Adaptability \& resilience.

You lead through change with composure. Whether navigating a full hotel during a busy Cambridge events weekend or managing an unexpected operational challenge, you keep your team grounded, your standards high and your focus on the guest.

Collaboration, communication \& inclusion.

You build genuine relationships \- with your team, your guests, your ownership group and your peers across the Axiom portfolio. You communicate with clarity and warmth, create an environment where every voice is heard, and make The Gonville a place where people truly belong.

Accountability \& results.

You bring a strong track record of hotel leadership and commercial delivery. You take full ownership of the hotel's performance, understand your numbers, hold yourself and your team to account, and are honest when something needs to change.

Talent development \& team building.

You are as invested in the growth of your team as you are in the success of the hotel. You spot potential, coach consistently and create clear development pathways that make people want to build their career at The Gonville.

Ethics, integrity \& values.

You lead by example in everything you do. Consistent, trustworthy and fair \- you create a culture where doing the right thing is not the exception, it's the standard.

Innovation \& continuous improvement.

You bring ideas, follow through on them, and foster the same curiosity and drive in those around you.

THE PERKS OF GOING FURTHER

We believe the people who look after our teams deserve to be genuinely well looked after themselves. Here's what that looks like.

A world of hotel stays.

Through our partnership with Pyramid Global Hospitality, you get access to discounted stays at hundreds of hotels around the world. Colleague rates across the Axiom portfolio and up to 50% off food and drink at our properties sit on top of that.

The Axiom Xcape.

Following your first full year with us, you'll be welcomed to enjoy a complimentary stayover of up to two nights at one of our hotels \- completely complimentary from us to you.

Awards that actually mean something.

Our annual Axiom Awards celebrate the best people across the business. This year's Employee of the Year winner was flown to Florida.

Refer a friend — earn up to £500.

Know someone who would be great here? Tell them. If they join, you can earn up to £500\. It's that simple.

Stream.

Access your earned pay before payday, whenever you need it. Financial flexibility built into your employment from day one.

28 to 33 days holiday.

Starting at 28 days including bank holidays, rising as your length of service grows.

Free meals on shift.

Enjoy complimentary meals whenever you're working at one of our hotels.

Wellbeing support.

Employee Assistance Programme for your mental health and wellbeing, available 24 hours a day.

Length of service awards.

Recognised at 1, 3, 5, 10 and 20 years.

WE'RE GROWING FAST. WILL YOU?

As we grow, so do the opportunities around you. For the right General Manager, this role is a platform \- not just to lead a great hotel, but to grow with one of the UK's most ambitious hospitality businesses. Whether your ambition is to take on a larger property, move into a regional or portfolio role, or help shape how Axiom operates at scale \- we'll support you with structured development, clear progression pathways and a culture that genuinely promotes from within.

BUILT FOR EVERYONE

We're committed to creating a workplace where everyone feels they belong and has the opportunity to grow. We welcome applications from all backgrounds, identities and experiences.

At Axiom Hospitality, we are working to reduce our carbon, energy, water and waste footprint across the portfolio. We strive to be ethical in all we do — a thriving, sustainable and responsible business for our people, our communities and our planet. Our hotels strive to be active members of their local communities, supporting local charities and leaving a positive impact on their neighbourhoods.

RIGHT TO WORK

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

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