General Manager - Fitzbillies
What is Fitzbillies?
Fitzbillies is a Cambridge institution, founded over 100 years ago and best known for its ultra\-sticky Chelsea buns. Today, Fitzbillies is a thriving independent bakery and hospitality group, combining high\-quality food and drink with warm, efficient service across multiple sites in Cambridge.
We are passionate about customer experience, team culture, consistency, and maintaining the standards that have made Fitzbillies an iconic part of the city.
Job Outline
We are looking for an experienced and proactive General Manager to lead our Bridge Street site.
This role is part of the senior leadership team at Fitzbillies Bridge Street, working closely alongside the Head of Operations and Head Chef.
The successful candidate will be responsible for the day\-to\-day operational management of the branch, ensuring exceptional customer experience, strong financial performance, consistent standards, and the development of a dependable and engaged team.
This is a hands\-on leadership role within a fast\-paced hospitality environment, requiring strong organisational skills, accountability, professionalism, and the ability to lead by example.
What You Will Do
Leadership \& Team Management
- Lead shifts with professionalism, energy, and consistency
- Set the standard for customer service, teamwork, presentation, and behaviour across all shifts
- Build, support, and develop a strong team culture
- Recruit, induct, train, and retain team members
- Conduct probation reviews, performance conversations, return\-to\-work meetings, and development reviews
- Support supervisors and key team members in their growth and accountability
- Manage staffing levels and rotas in line with business needs and labour budgets
- Address performance or conduct concerns promptly and professionally
- Ensure smooth day\-to\-day operation of the branch
- Drive efficiency, speed of service, and quality standards
- Maintain a clean, organised, and fully compliant environment at all times
- Monitor customer feedback and actively improve customer experience
- Troubleshoot operational issues and resolve problems before they escalate
- Ensure opening, closing, and daily operational procedures are consistently followed
- Support delivery of branch sales and profitability targets
- Manage labour, wastage, stock control, and ordering effectively
- Work alongside the Operations Manager and Head Chef to improve margins and operational efficiency
- Review forecasts, budgets, and branch performance metrics
- Drive productivity, upselling, and average spend per head
- Act as the branch lead for:
- Food Safety
- Health \& Safety
- Allergens
- COSHH
- Fire Safety
- Licensing compliance
- Ensure all company policies, procedures, and legal obligations are consistently followed
- Maintain accurate records and ensure the branch is always audit\-ready
- Promote a professional, respectful, and safe working environment
- Sales growth
- Labour control and productivity
- Customer experience and reviews
- Team engagement, retention, and development
- Compliance and audit performance
- Operational consistency and efficiency
- Average spend per head
- Wastage and stock management
- Minimum 3 years’ management experience within a fast\-paced hospitality environment
- Strong leadership and people management skills
- Excellent organisational and communication skills
- Calm under pressure with strong problem\-solving ability
- Passionate about customer experience and operational standards
- Able to motivate, coach, and develop a team
- Commercially aware with good financial understanding
- Proactive, reliable, and accountable
- Flexible and willing to support the wider business where needed
- Confident using initiative and making decisions independently
What We Offer
- Competitive salary
- Bonus scheme / performance bonus
- Company pension
- Staff food and drink discount
- Employee discount across Fitzbillies sites
- Company events
- Referral programme
- Opportunities for development and progression within a growing independent business
Job Details
Job Type: Full\-time, Permanent
Schedule
- 9 hour shifts
- Day shifts
- Weekend availability required
Cambridge: reliably commute or plan to relocate before starting work (required)
Work Location
In person – Fitzbillies Bridge Street
Pay: £34,000\.00 per year
Benefits:
- Employee discount
- Store discount
This listing is from indeed. View original listing ↗