General Case Manager
General Information
Salary
£25,582
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
Nottingham
Region
East Midlands
Closing Date
02\-Jun\-2026
Post Type
Permanent
Civil Service Grade
AO
Number of jobs available
15
Reserve List
12 Months
Job ID
17755
Descriptions \& requirements
Job description
Position: General Case Manager
Company: Office of Public Guardian (OPG), Supervision and Investigations Service
Location: Embankment House, Nottingham
Grade: Administrative Officer (AO)
Salary: £25,582
Contract Type: Permanent
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005\.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high\-quality services that are accessible and affordable.
Team Overview
Successful candidates will join the Supervision and Investigations Service (SIS) within the Operations Directorate. Our vision is for the Office of the Public Guardian to strengthen supported decision making. We encourage freedom of decisions for all who can make decisions, giving support as required, and provide protection for those who cannot. Our mission within SIS is to uphold the principles of the Mental Capacity Act in England and Wales by supervising deputies appointed by the Court of Protection and making sure they carry out their legal duties in line with the PG’s statutory function; we also investigate concerns about abuse by deputies.
Job Summary:
- *Are you passionate about supporting some of society’s most vulnerable citizens?*
- *Do you enjoy working in a varied and fast\-paced environment, managing a varied caseload?*
- *Are you enthusiastic about working within a strong team, sharing your knowledge and expertise and learning from those around you?*
- Manage a caseload of deputyship cases, making the best use of available time and resources to ensure you meet performance expectations.
- Contribute and participate at local management meetings and business level forums. Participate in relevant working groups and committees. Liaise and collaborate with colleagues to ensure that work is effectively managed and to foster effective working relationships
- Refer to Legal and Policy for advice and guidance as appropriate and ensure you comply with their input.
- Full comprehensive training, consolidation and support will be given for the role including an overview of the Mental Capacity Act (MCA).
- Confident using Microsoft Office Programs: Outlook, Excel
- Good written \& oral communication skills, including the ability to converse politely and articulately with customers on the telephone
- Ability to analyse financial data to make informed decisions
- Ability to work independently or as a part of the team managing your own time to meet deadlines
All new starters in the Nottingham Supervision team are required to attend the office full time (37 hours per week) during the first 3 weeks of technical training. Following those initial weeks, you are expected to continue your training and consolidation in the office but any agreements for part time working can commence. Consolidation is expected to take up to 6 months.
In OPG’s Nottingham Supervision team we offer hybrid working for staff members that meet the performance, conduct and probation requirements.
We require part time staff to commit to at least 22:12 working hours over 3 days per week as a minimum.
Selection Process:
This vacancy is being advertised using the Civil Service Success Profile Framework. Further information on each element can be found ; https://www.gov.uk/government/publications/success\-profiles
Stage 1 – Sift
Candidates will be asked to provide a Personal Statement of Suitability (750 words maximum) demonstrating their ability to meet the essential criteria by providing specific examples using their past experience.
We actively encourage you to sell yourself as an individual and the personal strengths and experience that you could bring to the role.
Stage 2 – Interview
If you are successful at sift, you will be invited to attend an interview. Candidates should expect experience\-based questions relating to the Essential Criteria and Key Responsibilities.
Feedback will only be provided if you attend an interview.
*The interviews will be held face to face at Embankment House, Nottingham.*
Reasonable Adjustments
At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.
For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.
If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.
Additional Information
Working Arrangements \& Further Information
The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non\-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part\-time, flexible and job\-sharing working patterns, w they meet the demands of the role and business needs. All applications for part\-time, flexible and job\-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part\-time and job share posts will be c
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