Front Office Manager - Louis Fitzgerald Hotel

Front Office Manager – Louis Fitzgerald Hotel

At the Louis Fitzgerald Hotel, we believe every great stay starts at Reception. We're looking for an enthusiastic, hands\-on Front Office Manager to lead our Front Office team and create memorable experiences for every guest who walks through our doors.

If you're passionate about hospitality, thrive in a fast\-paced environment and love developing people, we'd love to hear from you.

About The Role

As Front Office Manager, you will be responsible for the overall management of the Front Office operation, ensuring the highest standards of guest care, operational efficiency and team performance.

Key responsibilities include:

• Leading, motivating and developing the Front Office team.


• Ensuring exceptional guest service and creating memorable guest experiences.


• Managing the daily operation of Reception, including arrivals, departures and guest enquiries.


• Preparing departmental rosters and managing labour costs.


• Supporting recruitment, onboarding and training of new team members.


• Monitoring departmental performance and driving continuous improvement.


• Handling guest feedback and resolving issues professionally and efficiently.


• Working closely with Housekeeping, Reservations, Food \& Beverage and Maintenance to ensure a seamless guest journey.


• Maintaining high standards of presentation, professionalism and compliance with hotel procedures.

The successful candidate will have:

• Previous experience as a Front Office Manager, Assistant Front Office Manager or similar supervisory role within a hotel environment.


• A genuine passion for hospitality and delivering exceptional customer service.


• Strong leadership, coaching and team development skills.


• Excellent communication and interpersonal skills.


• A proactive, organised and hands\-on approach.


• The ability to remain calm under pressure and make sound decisions.


• Experience using hotel property management systems (Opera experience is desirable but not essential).


• Flexibility to work evenings, weekends and public holidays as required.

• Competitive salary.


• Opportunities for career progression within the Fitzgerald Group.


• Ongoing training and professional development.


• Employee Assistance Programme.


• Complimentary meals while on duty.


• Employee discounts across the Fitzgerald Group.


• A supportive management team and positive working environment.

At the Louis Fitzgerald Hotel, we believe our people are at the heart of everything we do. We are committed to creating a workplace where our teams are supported, developed and empowered to succeed.

If you are an enthusiastic leader with a passion for hospitality and are ready to take the next step in your career, we would love to hear from you.

To apply, please send your CV and a short cover letter to:

hr@louisfitzgeraldhotel.com

Required Criteria

Skills Needed

About The Company

The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Ireland’s largest privately\-owned hospitality groups. Oozing with Irish culture the group has over 22 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi\-award\-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry.

Company Culture

With over 19 pubs, restaurants and 3 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.

Company Benefits

Salary

Not disclosed

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