Front of House Supervisor
Wirral
Full-time
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Role Overview
Gather \& Graze is looking for an experienced and confident Front of House Supervisor to oversee customer service operations and lead the front\-of\-house team. We open our doors on Monday 22nd June 2026.
This role requires someone with excellent hospitality and barista experience who can confidently supervise shifts, support staff, and maintain high service standards. The successful candidate will take responsibility for front\-of\-house operations in the absence of the Area Catering Manager.
Key Responsibilities
- Lead and supervise front\-of\-house operations during shifts
- Deliver excellent customer service and ensure a welcoming atmosphere
- Operate the espresso machine confidently and prepare high\-quality drinks
- Support and motivate front\-of\-house team members
- Assist with opening and closing procedures
- Handle customer queries and resolve issues professionally
- Ensure cleanliness and presentation standards are maintained
- Support with stock checks and ordering requirements
- Assist with staff rotas and shift organisation
- Train and support junior team members
- Maintain smooth communication between kitchen and front of house
- Take responsibility for front\-of\-house operations when management is not present
- Previous experience in a supervisory hospitality role
- Strong customer service and communication skills
- Confident barista skills and experience using espresso machines
- Ability to lead a team in a busy environment
- Organised and dependable
- Professional and approachable manner
- Experience with till/POS systems
- Food Hygiene Certificate
- Experience supporting rotas and ordering
- Experience training or mentoring staff
- Friendly and approachable
- Positive and proactive attitude
- Strong leadership skills
- Team player
- Passionate about hospitality and customer experience
Benefits:
- Discounted or free food
- Health \& wellbeing programme
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