FRONT OF HOUSE MANAGER Relaxation Rooms, Guildford Part-time

FRONT OF HOUSE MANAGERRelaxation Rooms, Guildford

Part\-time \| Wednesday, Friday \& Saturday

Relaxation Rooms is an established, independent day spa in the heart of Guildford, offering a beautiful range of spa, beauty, massage and nail treatments.

We are looking for a warm, professional and highly organised Front of House Manager to join our team and take responsibility for the smooth running of Front of House on Wednesdays, Fridays and Saturdays.

This is a hands\-on role, combining reception and client care with responsibility for the overall guest experience and day\-to\-day FOH operation.

Your role will include:

• Managing and working on Front of House and reception


• Opening the spa on Wednesdays, Fridays and Saturdays


• Providing a warm and professional welcome to every client


• Managing bookings, enquiries and appointment changes


• Supporting rebooking, retail, vouchers and treatment sales


• Monitoring the daily diary and maximising appointment opportunities


• Supporting and guiding reception colleagues


• Maintaining our high standards of presentation and client experience


• Dealing confidently with day\-to\-day client queries and concerns


• Supporting social media and content creation


• Working closely with our Spa Manager and Supervisor

• Has previous experience in reception, hospitality, spa, salon or a similar customer\-facing environment


• Has excellent communication and customer service skills


• Is confident, organised and able to work independently


• Has a warm, approachable and professional manner


• Is commercially aware and enjoys creating opportunities for rebooking and retail


• Takes pride in delivering an exceptional client experience


• Is comfortable using booking and computer systems

Hours \& Pay

Wednesday: 8\.30am–8pm
Friday: 8\.30am–6pm
Saturday: 8\.30am–6pm

\*\*£27\-30,000 pro rata plus quarterly bonus \*\*, depending on experience.

This is a fantastic opportunity for someone who enjoys working with people, takes pride in creating an exceptional guest experience and wants a responsible part\-time role within a friendly, established spa.

To apply: Please send your CV and a short covering note explaining why you would be a good fit for Relaxation Rooms.

Pay: £14\.00\-£15\.50 per hour

Expected hours: 28\.0 per week

Benefits:

• Company pension


• Employee discount


• Health \& wellbeing programme


• On\-site parking

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