Front Desk Agent

A Front Desk Agent is responsible for providing excellent customer service to guests by managing the front desk operations of a hotel, resort, or hospitality property. They are the first point of contact for guests, ensuring a welcoming experience from check\-in to check\-out while handling reservations, inquiries, and administrative tasks.

Key Responsibilities:

• Welcome guests in a friendly and professional manner.


• Check guests in and out efficiently using the property's reservation system.


• Answer phone calls, emails, and guest inquiries promptly.


• Process room reservations, modifications, and cancellations.


• Verify guest information and process payments accurately.


• Issue room keys and explain hotel amenities and services.


• Respond to guest requests, complaints, and concerns, resolving issues professionally or escalating them when necessary.


• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.


• Maintain accurate guest records and update reservation details.


• Balance cash, credit card transactions, and prepare daily reports when required.


• Follow hotel policies, safety procedures, and confidentiality standards.

• High school diploma or equivalent (hospitality or tourism education is an advantage).


• Previous experience in customer service, hospitality, or front desk operations is preferred.


• Excellent communication and interpersonal skills.


• Strong organizational and multitasking abilities.


• Basic computer skills and familiarity with hotel property management systems (PMS) is an advantage.


• Ability to work flexible schedules, including evenings, weekends, and holidays.


• Professional appearance and positive attitude.


• Fluency in English; additional languages are a plus.

Pay: €25,000\.00 \- €30,000\.00 per year

Work Location: In person

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