Events Operations Manager (F&B)

Job Ref: GLE3370
Branch: The Gleneagles Hotel
Location: The Gleneagles Hotel, Auchterarder
Salary/Benefits: £53,363 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 39
Posted date: 24/06/2026
Closing date: 24/07/2026

COME AND JOIN US . . .

We are currently seeking a highly experienced, hands\-on, and skilled Event Operations Manager to join our team.

As Event Operations Manager, you'll lead from the front in delivering exceptional, large\-scale and bespoke events across the estate. From high\-profile conferences to luxury private dining experiences, you'll ensure seamless execution and exceptional standards at every stage, while driving innovation, efficiency, and team performance.

Working at the heart of the operation, you'll take full ownership of Conference Banqueting and Private Dining delivery; leading, inspiring and developing your team, while collaborating closely with colleagues across the estate to ensure every experience is delivered to perfection.

The on target earning potential for this role is £53,363 / per annum \- comprising a base salary of £45,063, plus a qualified estimate of £8,300 in gratuities and service charge.\* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK Ireland by readers of the Travel \+ Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9\. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:
Leading the flawless execution of a diverse portfolio of luxury events, from intimate private dining experiences to large\-scale conferences, weddings, and bespoke celebrations. Ensuring every event is delivered with exceptional attention to detail, operational excellence, and a commitment to exceeding guest expectations at every stage of the journey
Taking full ownership of our Private Dining and Conference Banqueting operations, setting and maintaining the highest standards of service, presentation, and guest engagement. Leading consistency of delivery while continually seeking opportunities to elevate the overall experience in line with Gleneagles' luxury hospitality standards
Driving innovation and continuous improvement across our event and dining experiences, identifying opportunities to enhance guest satisfaction, optimise operational efficiency, and introduce creative service concepts that reinforce Gleneagles' position as a world\-leading luxury destination
Leading, inspiring, and developing a high\-performing team, fostering a culture of accountability, engagement, and excellence. Through effective coaching, succession planning, and performance management, empowering your team to reach their full potential while delivering exceptional results.
Collaborating seamlessly with Culinary, Events Planning, and wider Estate teams, ensuring a unified approach to service delivery; building strong cross\-functional partnerships that enable the successful execution of complex events and create memorable, world\-class guest experiences
Providing strategic oversight of event planning and operational delivery through BEO and pre\-event meetings, ensuring all departments are aligned, informed, and prepared. Driving clear communication, meticulous planning, and flawless execution to guarantee exceptional outcomes
Maintaining robust control of departmental resources, including team deployment, equipment utilisation, inventory management, and budget performance; balancing operational excellence with commercial awareness to maximise efficiency, productivity, and profitability
Serving as a senior operational contact for guests and clients, confidently managing high\-profile events, complex requests, and service recovery situations. Always demonstrating professionalism, sound judgement, and a solutions\-focused approach to consistently deliver positive outcomes
Building and nurturing influential relationships across the estate, creating strong alignment between departments and fostering a collaborative culture. Championing communication, shared accountability, and consistency of standards to ensure every guest experience reflects the Gleneagles Way
Driving strong financial performance across event operations, maintaining full accountability for payroll control, productivity, cost management, and departmental profitability. Maximise revenue opportunities through strategic upselling, effective resource planning, and commercial decision\-making while consistently delivering exceptional guest experiences
Cultivating trusted relationships with clients, guests, and key stakeholders, acting as a confident and professional ambassador for Gleneagles. Build rapport through clear communication, attention to detail, and proactive engagement, ensuring every event is delivered seamlessly and exceeds expectations from initial planning through to execution
Championing the Gleneagles Way by delivering intuitive, personalised, and anticipatory service, empowering teams to recognise and respond to guest needs before they arise. Create memorable, luxury hospitality experiences through exceptional attention to detail, genuine care, and a commitment to exceeding expectations at every touchpoint
Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way
The kind of person we're looking for:
You have extensive experience within luxury Conference Banqueting, Events, or Hospitality operations, with a fantastic record of delivering complex, high\-profile events to the highest standards. With exceptional attention to detail, you have the operational expertise, and the ability to coordinate logistics, resources, and stakeholders to ensure seamless execution and memorable guest experiences
A confident, authentic, and highly credible leader, with the ability to inspire, engage, and develop high\-performing teams. You create a culture of accountability, empowerment, and excellence, leading by example and fostering an environment where colleagues are motivated to consistently exceed expectations
Commercially astute with strong financial and operational management capability, you're experienced in managing budgets, payroll, productivity, revenue opportunities, and departmental performance. You balance guest satisfaction with commercial objectives to drive sustainable profitability and operational efficiency
Resilient, adaptable, and solutions\-focused, you thrive in fast\-paced and ever\-evolving environments, maintaining composure under pressure, responding effectively to changing priorities, and confidently leading teams through complex operational challenges while maintaining exceptional standards
A naturally collaborative relationship builder, you establish strong partnerships across departments, stakeholders, and external partners; working effectively with our Culinary, Events Planning, Housekeeping, Front Office, and wider Estate teams to deliver cohesive, world\-class experiences that reflect the Gleneagles Way
Passionate about luxury hospitality and delivering exceptional guest experiences, you have an intuitive and anticipatory approach to service, and you demonstrate a deep understanding of guest expectations whilst consistently seeking opportunities to create memorable moments that inspire loyalty and advocacy
You're professional, composed, and highly credible when engaging with high\-profile clients, VIPs, and distinguished guests, demonstrating exceptional communication skills, discretion, and emotional intelligence. Building confidence and trust through a calm, polished, and solutions\-oriented approach
Experienced in managing relationships with external event contractors, suppliers, and service partners, you ensure seamless coordination, clear communication, and operational alignment, maintaining rigorous oversight to ensure all event elements are delivered safely, efficiently, and to the highest standards
Highly organised and capable of managing multiple competing priorities simultaneously, you balance operational demands, guest expectations, team leadership, and commercial objectives, whilst demonstrating excellent decision\-making, prioritisation, and problem\-solving skills while maintaining focus on quality and consistency of delivery
Resilient, and skilled at managing multiple and often competing priorities, you possess a positive, professional, and courteous attitude, with a discerning eye for detail, knowing that fixing the small things can make a big difference
Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
You want to be part of a team that works hard, supports each other and above all has

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