Emergency Breakdown Controller - Transport Planner - Dispatcher

Emergency Breakdown Controller / Customer Service Specialist

Location: Alfreton (10\-minute walk from the train station)

On\-site parking available)

Position: Full\-Time, PermanentShift Pattern: 4\-on, 4\-off (Days, Nights, and Weekends)

Benefits: Company Pension, 20 Days Holiday (pro\-rata), Premium In\-Depth Training, and Clear Career Progression.

Are you a Transport Planner or Logistics Coordinator looking for your next high\-impact challenge?

At Richford Motor Services, we do things differently. We put our employees first, ensuring you have the tools, support, and training to love what you do while actively building a long\-term career. We are looking for a sharp, detail\-oriented Control Room Operator who understands the mechanics of moving parts, scheduling, and rapid\-response logistics.

If you know how to keep your cool when a plan needs to change on a dime, you’ll fit right in.

The Role: Where Logistics Meets Critical Response, as the first point of contact in our 24\-hour Breakdown Recovery Centre, you aren’t just answering phones—you are managing real\-time transport incidents. You will act as the vital link between stranded motorists, commercial clients, and our recovery fleet.

Your Day\-to\-Day:

• Incident Assessment \& Routing: Use structured scripts and your logistics mindset to diagnose the nature of an incident and determine the most efficient recovery response.


• Data Mastery: Confidently navigate and update multiple specialized IT systems simultaneously without dropping the details.


• Crisis Coordination: Act as a reassuring, authoritative voice for stressed customers, managing expectations with empathy and clarity.


• Team Collaboration: Work seamlessly with dispatchers and external recovery providers to optimize response times.

• The Logistics Mindset: Previous experience as a Control Room Operator, Transport Planner, or Despatch Coordinator is essential. You know how networks and schedules operate.


• Calm Under Pressure: An ability to handle conflict or high\-stress emergency situations with a level head and a reassuring tone.


• Rapid Information Extraction: Outstanding verbal and written communication skills with the ability to pull critical data from a conversation quickly.


• Tech Savvy: Comfort with high\-volume call handling and proficiency in switching between multiple software platforms seamlessly.


• Flexibility: Ready to own the 4\-on, 4\-off day/night/weekend shift pattern that keeps our 24/7 operation moving.

• People\-First Culture: We invest heavily in a supportive work environment where you can actually enjoy your shift.


• Top\-Tier Training: A fully paid, comprehensive induction program to ensure you are 100% confident before going live.


• Career Growth: Real, diverse learning and development opportunities to help you climb the ranks.


• The Perks: Free on\-site parking, modern offices a short stroll from the train station, and a robust company pension scheme.

• Call Centre / Control Room Experience: 1 year (Advantagous)


• Right to work in the UK

Pay: £27,500\.00\-£28,000\.00 per year

Benefits:

• Company pension


• Free parking


• On\-site parking

• call centre: 1 year (required)

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