Duty Manager
£13\.75 p/h \+ TRONC
Duty Manager Duties
Overseeing Daily Operations – Manage the day\-to\-day operations of the business,ensuring smooth and efficient service delivery across all departments during shifts.
Staff Supervision \& Support – Supervise and support staff,ensuring they are performing to standards,resolving any issues,and maintaining a positive work environment.
Customer Service Management – Handle customer queries and complaints effectively,ensuring a high level of customer satisfaction and addressing any issues promptly.
Health \& Safety Compliance – Ensure that health,safety,and hygiene standards are adhered to at all times,conducting regular checks and taking corrective actions as needed.
Reporting \& Administrative Tasks – Maintain accurate records of daily operations,staff attendance,and incidents,providing reports to senior management as required.
Required Skills
Leadership \& Team Management – Strong ability to lead and motivate a team,ensuring high performance,resolving conflicts,and fostering a positive and productive work environment.
Excellent Communication Skills – Clear and effective communication,both verbal and written,to interact with staff,customers,and senior management,ensuring smooth operations.
Problem\-Solving \& Decision\-Making – Ability to make quick,informed decisions and resolve issues efficiently while maintaining a calm and professional demeaner
Customer Service Excellence – Strong focus on providing outstanding customer service,with the ability to handle complaints and ensure customer satisfaction at all times.
Health \& Safety Knowledge – In\-depth understanding of health and safety regulations,ensuring compliance and promoting a safe working environment for both staff and customers.
Benefits
On top of pay \- also included is our wider benefits such as:
- Staff discount ranging from 25% to 50% on F\&B at all Signature Group Venues
- Employee Assistant Programme
- Extra annual leave days gathered through service
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
Applying for Signature
If this sounds like something you want to be a part of,apply today by sending in your CV.
Signature Group have 21 venues in Scotland,including Cold Town House,Paramount,Badger \& Co,The Spiritualist,McLarens on the Corner,Copper Blossom,The Smokin’ Fox and more.
- *Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.*
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