Driver Service Coordinator

Location: Tallaght, Dublin 24, Ireland

Job Type: Full Time

About Us: *Johnson \& Perrott Fleet* is part of the Johnson \& Perrott Motor Group and one of Ireland’s largest fleet companies. Johnson \& Perrott Fleet is also the Irish partner for Element ARVAL who manage 3 million vehicles in over 50 countries. Johnson \& Perrott Fleet has established itself as one of Ireland’s predominant vehicles leasing and fleet providers offering corporate customers a dependable, reliable and professional service

Job Summary:

Reporting to the Driver Services Team Leader, the Driver Support Coordinator will be responsible for the delivery of exceptional driver support, the coordination and management of a high\-quality service, maintenance \& repair programme.

Main Objectives and Responsibilities:

• Efficiently process high volumes of telephone enquiries.


• Daily authorisation of repairs.


• Issuing order numbers and agreeing service.


• Agreeing maintenance and repair costs within agreed guidelines in order to minimise costs.


• Organising the logistics around NCT \& CVRT test requirements


• Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets.


• Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy.


• Ensure all complaints/communications are dealt with in a timely manner while adhering to the correct policy and within agreed guidelines.


• Daily update of Database and correspondence and processing of maintenance invoices on our system.


• Achieve team goals and achieve individual targets as outlined by line manager.

• Experience as a Service Manager or Service Advisor at a dealership or vehicle manufacturer.


• Experience working in a corporate office environment and dealing with customers is advantageous.


• Computer literate with excellent working knowledge of Microsoft Office Systems (i.e. Word, Excel) and garage systems desirable.


• Excellent numeracy and literacy required.


• Pragmatic decision\-maker with a good technical knowledge.


• Must be comfortable negotiating and talking to repairing service agents and internally to resolve issues to mutual satisfaction.


• Good telephone communicator with both suppliers and customers.


• High achievement \& drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm.

Experience:

• Service Advisor: 3 years (preferred)

• B Driving Licence (required)

• Ireland (required)

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