Digital Workplace Engineer
Digital Workplace Engineer
Salary: Up to £35,000 per annum (DOE) \| Company Benefits
Location: Walsall, West Midlands
Contract: Full Time \| Permanent \| 37 hours per week
About Us:
South Staffordshire Water operates across two regions as Cambridge Water and South Staffs Water, and is a privately\-owned regulated water only company.
South Staffs Water supplies a population of nearly 1\.3 million. The area of supply stretches from the edge of Ashbourne in the North, to Halesowen in the South, and from Burton\-on\-Trent in the East, to Kinver in the West.
The Role:
As a Digital Workplace Engineer, you’ll provide hands\-on IT support to around 3,000 employees across the UK. This is a varied, people\-facing role where you’ll troubleshoot issues, maintain systems, and build strong relationships across the business.
We’re looking for someone who is curious, proactive, and enjoys problem\-solving, with a willingness to get stuck in and resolve issues both remotely and on\-site.
Key Responsibilities:
- Provide 2nd line support for escalated Service Desk tickets
- Use ITSM tools to prioritise and manage incidents effectively
- Support users with hardware, software, and mobile devices
- Maintain security systems, including antivirus and monitoring tools
- Administer Active Directory and Group Policies
- Build and support Windows 11, iOS/Android devices, Intune, and Autopilot
- Carry out basic network troubleshooting (TCP/IP, LAN/WAN)
- Support patching and maintenance of network equipment
- Assist with small project work alongside delivery teams
- Travel to sites as required to provide hands\-on support
- Full UK driving licence
- Experience in an IT support role and/or relevant qualification or degree
- Strong customer service skills with a user\-focused approach
- Good troubleshooting skills across hardware, software, and networks
- A proactive mindset with a willingness to learn new technologies
- Ability to work independently and manage your own workload
- Family\-Friendly Leave: Enhanced Maternity, Adoption, Paternity \& Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
- Financial \& Life Assurance: Company Pension Scheme with salary sacrifice options
- Health \& Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
- Lifestyle \& Perks: Cycle to Work Scheme and *My Premier Benefits* discounts, cashback, and vouchers
- Professional Development: Hands\-on training and ongoing career development opportunities
- Inclusion \& Belonging: Active People Networks – Disability \& Neurodiversity, Unity\+, Women’s Network, Parent \& Carer Networking Group and more
- Performance \& Recognition: Annual salary review, Reward \& Recognition Scheme, and Long Service Awards.
*We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.*
*We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.*
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