Head Dental Receptionist (with Decon Duties)

Overview

Renew Dental is a modern, patient\-centred private practice in Walsall, founded with a genuine commitment to delivering bespoke dental care in a warm and welcoming environment. We work hard to make every patient feel at ease from the moment they walk through the door. As our practice continues to grow, we are looking for an experienced and confident lead receptionist to take ownership of the front\-of\-house function and play a central role in the day\-to\-day running of our team.

This pivotal role involves overseeing daily administrative operations within a busy dental practice, ensuring exceptional patient service, and managing a team to maintain smooth workflow. The ideal candidate will possess strong supervisory skills, management experience, and a comprehensive understanding of financial and human resources management. Previous veterinary experience is considered a valuable asset. This position offers an excellent opportunity for a motivated professional to contribute to a dynamic healthcare environment.

Due to the nature of this role, a Hepatitis B vaccination is required. Support with this will be provided by the practice, this can be provided during the induction process.

• Cleaning, decontaminating, and sterilising dental instruments in line with HTM 01\-05 guidelines


• Operating and monitoring autoclave and decontamination equipment


• Maintaining accurate decontamination records and cycle logs


• Supporting infection control compliance across the practice


• Full decontamination training will be provided

Duties

• Supervise and coordinate the activities of the dental reception team, ensuring efficient patient flow and service delivery


• Oversee appointment scheduling, patient check\-in and check\-out processes, and maintain accurate patient records


• Manage financial transactions including billing, invoicing, and processing payments


• Handle enquiries from patients professionally via phone, email, or in person


• Support human resources functions such as staff training, performance reviews, and rostering


• Ensure compliance with practice policies and health \& safety regulations


• Collaborate with dental practitioners and other staff to optimise operational efficiency


• Maintain a welcoming environment for patients and visitors at all times


• Decontamination duties

Qualifications

• Proven supervising experience within a healthcare or veterinary setting


• Strong management skills with the ability to lead and motivate a team effectively


• Sound knowledge of financial management including billing procedures and cash handling


• Experience in human resources functions such as recruitment, training, and performance management


• Excellent organisational skills with the ability to prioritise tasks efficiently


• Outstanding communication skills both written and verbal


• Previous veterinary experience is desirable but not essential; candidates with healthcare administration backgrounds are encouraged to apply


• Proficiency in practice management software is preferred wit SOE (software of excellence)

This role is ideal for a dedicated professional seeking to utilise their leadership abilities within a supportive dental practice environment.

Pay: £13\.00\-£15\.00 per hour

Benefits:

• Employee discount


• Free parking


• On\-site parking

Work Location: In person

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