Digital Account Manager - Nordics

Work Schedule

Standard (Mon\-Fri)Environmental Conditions

OfficeJob Description

About Us:

Here at Thermo Fisher Scientific, our industry\-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales \& Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

Role summary

The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies. The Digital Account Manager is responsible for driving revenue growth across a large portfolio of low\-revenue customers in the Nordics. You will be part of a European sales team focused on scalable growth, piloting new approaches, and increasing eCommerce adoption.

What will be your day job?

Drive Customer Growth

• Own and execute a territory growth strategy for a high\-volume customer base


• Identify, engage, and develop high\-potential customers to increase revenue and retention


• Balance revenue growth with a “digital\-first” mindset, encouraging adoption of self\-service channels

• Connect with customers via phone, video calls, and LinkedIn to understand needs and uncover opportunities


• Tailor outreach based on buying signals, customer personas, and campaign.


• Educate customers on how to effectively use our website for research, ordering, and support

• Build and manage a strong opportunity pipeline in Salesforce to meet or exceed sales targets


• Prioritize accounts based on growth potential and cost\-to\-serve considerations


• Ensure seamless handover of high\-value opportunities to Inside or Field Sales teams

• Partner closely with Digital Marketing to optimize targeting and campaign effectiveness


• Provide customer insights to improve digital experience and remove friction points


• Collaborate with eBusiness teams to enhance the online customer journey

• Test and scale new digital sales tactics (e.g., AI\-email personalisation, outreach automation)


• Share best practices and contribute to a high\-performance, learning\-focused team culture

Experience

• Bachelor’s degree in Science, Business, or related field preferred


• Experience engaging internal or external customers to understand and solve their problems


• Proven ability to build relationships and influence stakeholders


• Demonstrated resilience and persistence in achieving goals


• Previous experience in sales or customer service is a plus

• Results\-driven and self\-motivated


• Strong communication and relationship\-building skills


• Comfortable with proactive outreach and handling rejection


• Digitally savvy: able to leverage tools to drive impact


• Adaptable and open to feedback in a fast\-paced environment


• Entrepreneurial mindset with a willingness to test and learn


• Fluent English


• Experience with Salesforce (or similar CRM) preferred


• Willingness to travel (\~10%) for regional or international meetings

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