Veterinary Receptionist Small Animal

Job Description:

Are you an enthusiastic Receptionist ready to join a new team? We require a Part Time Receptionist to deliver exceptional care to our clients and their pets at Chine House in Sileby, Loughborough (LE12\).

We offer veterinary services to Small Animal, Exotics and Equine clients. We offer a range of clinical services from preventative healthcare through to complex medical, surgical and orthopaedic procedures. We have superb, spacious, purpose\-built surroundings with operating theatres, multiple consulting rooms, digital x\-ray and in\-house laboratory.

You will be supported to develop your skills.

The ideal candidate will be a positive, friendly service\-orientated person with a “can do” attitude who has:

• Previous customer service experience working within a fast\-paced environment (desirable)


• Previous Veterinary experience (desirable).


• Proven track record of maintaining good working relationships with clients and colleagues.


• Excellent communication skills, both written and verbal.


• Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.


• Outstanding telephone manner with the ability to build rapport with customers quickly.


• Self\-motivated and able to work on own initiative.


• Excellent attention to detail


• Proficient with computers (windows based applications)

This role will involve:

• Welcoming and registering new customers.


• Booking in customers and making sure they receive excellent service


• Answering the telephone and dealing with a range of customer queries.


• Liaising with vets, nurses and management where necessary


• Managing customer expectations regarding waiting times.


• Administration duties e.g. scanning in paperwork, filling in forms etc.


• Taking payments.

Benefits:

• Salary dependent on experience £12\.71 per hour \- 16 hours per week

· 6 weeks paid holiday including bank holidays (Pro\-rata)

· Westfield Health \- wide ranging contributions for health and wellbeing treatments \- from dentistry to sports massage

· Enhanced paternity, maternity, adoption, shared parental leave and surrogacy pay

· Generous discounted veterinary fees (following successful probationary period)

· My Perks – offers, discounts and cashback on shopping, travel, entertainment and much more

· Cycle to Work scheme

· Company sick pay

• Pension scheme


• Supportive environment and a great place to work.

Working Hours:

Your standard working hours will be 16 hours per week. You will also be part of our Saturday morning rota. Additional shifts will be available during holiday times.

PREVIOUS APPLICANTS NEED NOT APPLY

Job Types: Permanent, Part\-time

Benefits:

• Additional leave


• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Enhanced maternity leave


• Free parking


• Health \& wellbeing programme


• On\-site parking


• Sick pay

Experience:

• Customer Service: 1 year (preferred)

Closing Date Friday 2nd October 2026

Job Types: Part\-time, Temporary

Pay: £10,574\.00 per year

Benefits:

• Company events


• Company pension


• Employee discount


• On\-site parking

Work Location: In person

This listing is from Indeed. View original listing ↗