Customer Support Engineer - Level Two
Company Name: Sharp Business Systems UK PLC
Location: Swanley
Advert Closing Date:
Job Number: JO\-2608\-2710
Work Type: Permanent / Full Time
Customer Support Engineer – Level Two
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📍 UK – Field Based
📄 Full\-time \| Permanent
About the role
We’re looking for an experienced Customer Support Engineer – Level Two to join our Service Engineers team. In this hands\-on role, you’ll support Sharp Business Systems UK and dealer customers by installing, maintaining and repairing multi\-functional devices (MFDs) and associated software, both on\-site and remotely.
Reporting to the Regional Service Manager, you’ll play a key role in delivering a high\-quality customer experience, troubleshooting complex issues, and supporting both hardware and software solutions across the Sharp portfolio.
What you’ll be doing
- Installing, repairing, configuring and maintaining MFDs and related products
- Preparing, setting up and refurbishing new and second\-hand equipment
- Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality
- Diagnosing and resolving advanced MFD and network\-related issues
- Providing clear training and guidance to customers on hardware and software
- Supporting colleagues and providing cover across the service function when required
- Assisting with ad hoc tasks to support logistics and service operations
- Managing stock held on vehicles or sites
- Working to agreed KPIs and following company processes and policies
What we’re looking for
- Strong IT skills with PCs, laptops and tablets
- Good working knowledge of Microsoft products (e.g. Word, Excel)
- Ability to learn and work with bespoke software systems
- Relevant technical qualifications and/or experience in the print or visual solutions sector
- Confident diagnosing and resolving electromechanical and network faults
- Full UK driving licence (Category B)
- Ability to work independently as well as part of a team
- Self\-motivated with a proactive and organised approach
- Excellent communication and customer\-facing skills
- Professional, positive and resilient attitude, even in challenging situations
Why join us?
- Work with industry\-leading technology and customers
- A varied role combining field and remote support
- Supportive team environment with opportunities to develop your technical skills
- Competitive package aligned with experience
How to apply
If you’re a customer\-focused engineer who enjoys solving complex technical challenges, we’d love to hear from you.
Apply now with your CV or get in touch for a confidential discussion.
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