Customer Support Agent

Job Description

Home Decor Group is a leading supplier of contemporary bedroom furniture and kitchens to the DIY, construction, domestic and new\-build markets.

At our modern facility in Sheffield we create stunning fitted wardrobes, sliding wardrobe doors and freestanding furniture, including a range of functional modular based storage solutions which are used in both home living and home office environments. See what we do here https://www.hdhc.com/.

We are currently recruiting a Customer Support Agent based in our Sheffield Head Office who will support the team in delivering first class service to our customers.

Great working environment within an established team and generous benefits Full time hours are 37\.5 hours a week, Monday to Friday, with an early finish one day of the week on a rota basis. Some flexibility in the working of these hours would be considered.

The role would suit someone who is looking to start a career in customer service and full support and training will be given.

Starting salary is £24,785, increasing with experience

26 days holiday each year, plus bank holidays

Generous pension and life assurance schemes

Health Cash Plan

Free Parking

Employee discount

Main Purpose of the Role

· Support the Internal Account Manager with the day to day running of the customer accounts from ‘order call off to cash’.

• Building and maintaining strong relationships based on trust, a sense of urgency, professionalism. You understand your customer’s needs and ensure that Home Décor meets and exceeds expectations.


• Proactively manage the customer order banks through regular contact with sites and sales. Manage every stage of the order process via total ownership of each customer order from the point of call off to successful install.

· While accuracy is paramount, you will also work at a high pace at all times to ensure that agreed daily productivity targets are met and that all orders are entered on time, in full to the agreed schedule.

Key Responsibilities

· Accurately Process orders on internal Microsoft AX system.

• Facilitate customer solutions and resolutions by bringing together cross functional stakeholders including Installation, Production/Warehouse, Planning, Logistics, Sales and Marketing.


• Actively assist in the cash collection process by overseeing compliance from call off to the sign off process. Act as the first point of contact for escalated collection queries.


• Source customer care reports for all accounts, monitoring any outstanding replacement/remedial works and closing them out promptly.

· Adhere to the company’s clear desk policy at the end of every day.

· Identify and share opportunities for efficiency and improved productivity within the order entry process.

• Supporting the Accounts department with various enquiries including dealing with customer queries, credits and invoices appropriately.


• Providing accurate information and data to both software systems – AX for order entry and Field Aware for installation planning.

Knowledge \& Experience

• Experience working within a similar role in Sales Administration would be desirable.


• Retail or similar experience, giving experience of customer contact and working towards achieving excellent Customer Service.

Key Skills \& Qualifications Required

• Previous account management experience, preferably in the contract/building sector


• Good communicator and a confident telephone manner.


• · Attention to detail, task focus and accuracy.

· Excellent organisational and prioritisation skills, and able to work under pressure

· Understanding of the product and construction industry preferred.

· Able to work as part of a team as well as individually.

· Excel intermediate, comfortable working with ERP and scheduling systems, strong administration skills.

Job Types: Full\-time, Permanent

Pay: From £24,785\.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Employee discount


• Free parking


• Life insurance


• Sick pay

Experience:

• Microsoft Excel: 2 years (preferred)

Work Location: In person

This listing is from indeed. View original listing ↗