Customer Service Team Leader

Are you a confident leader with a passion for delivering outstanding customer service and developing high\-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high\-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people\-focused, driven, and thrives in a fast\-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results\-driven mindset with strong problem\-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE\-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer\-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast\-paced, customer\-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team (sfscareers@stellantis\-finance.com) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000\.00\-£36,000\.00 per year

Benefits:

• Bereavement leave


• Casual dress


• Company car


• Company pension


• Employee discount


• Enhanced paternity leave


• Free parking


• On\-site parking


• Paid volunteer time


• Private dental insurance


• Private medical insurance


• Referral programme


• Store discount


• Work from home

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