Customer Service Specialist: Apprenticeship Programme

Sutton Coldfield

Job Ref: KO2004969

Pay Rate: £27\-29k \+ Performance bonus

Hour Per Week: 38\.0

Working Pattern: 8:30am – 5:00pm, Monday to Thursday, with alternate half\-day finishes every other Friday.

Closing Date: 15 June 2026

Job Description:

• Cembre is a Italian manufacturing company that produces specialist electrical products used across industries such as rail, construction, utilities and manufacturing.


• They provide the tools, labels and connection products that help companies install, organise and maintain electrical systems safely and efficiently.


• Here in the UK, Cembre supplies customers across the country with Identification and Labelling products, helping businesses label cables, equipment and electrical systems clearly and safely. They are known for their high\-quality products, technical knowledge and strong customer support.


• Overview


• As a Customer Service Specialist Apprentice, you’ll start by supporting the commercial and customer service teams, helping customers with enquiries, processing orders and learning about the products Cembre sells and where they are used.


• You’ll spend time building relationships with customers, developing confidence speaking with different businesses and gaining a strong understanding of the industry. As your knowledge grows, you’ll become more involved in specialist product support and start to travel across the UK alongside the sales team to meet customers, demonstrate products and help find the right solutions for their needs.


• What you'll do


• Months 1–2: Foundation \& Business Understanding


• + Complete company inductions and learn about Cembre’s products, systems and departments


• + Develop understanding of customer service, order processing and commercial operations


• + Gain exposure to manufacturing, logistics and quality processes


• Months 3–4: Inside Sales \& Customer Service Skills


• + Support customers with enquiries, orders and quotations


• + Build confidence communicating with customers and maintaining CRM records


• + Develop understanding of stock control, lead times and sales processes


• + Continue developing commercial and customer service skills


• Months 5–6: Technical Product Knowledge Development


• + Learn about product specifications, applications and industry uses


• + Shadow Product Specialists and Sales Engineers


• + Support technical queries and product selection activities


• + Develop understanding of competitor products and market knowledge


• Months 7–8: Internal \& Logistics Support


• + Work closely with sales, logistics and operations teams


• + Learn about supply chain, scheduling and fulfilment processes


• + Support customer updates and resolve delivery or operational issues


• + Build planning, organisation and problem\-solving skills


• Months 9–10: Product Specialist Development


• + Support customer demonstrations and technical discussions


• + Assist with product presentations, trials and technical documentation


• + Develop confidence handling more advanced product enquiries


• + Continue structured technical and commercial training


• Months 11–12: Commercial \& Sales Engineering Skills


• + Support customer visits alongside the sales team


• + Learn solution\-based selling and customer account management


• + Assist with quotations, proposals and customer requirements


• Month 12\+


• Prepare for progression into Product Specialist or Sales Engineer role within the business \- going where you, and the company, feel your skills best fit.

• + A genuine interest in customer service, sales or commercial careers


• + Strong communication and interpersonal skills


• + Curious, proactive and eager to learn


• + Organised with good attention to detail


• + Comfortable working as part of a team


• + Confident using IT systems and willing to learn new tools


• + Technically minded with an interest in products and how they work


• + Positive attitude and willingness to get involved


• + GCSE English at Grade 4/C or above (or equivalent)


• + GCSE Maths at Grade 4/C or above (or equivalent) preferred


• + A Levels or technical qualifications preferred


• + Full UK driving licence required

• This is a highly supportive apprenticeship where you’ll receive hands\-on training, mentoring and regular feedback from experienced commercial and technical teams across the business.


• Alongside your day\-to\-day role, you’ll complete structured training delivered by DBC Training.


• Training modules include:


• + Gathering intelligence


• + Market knowledge


• + Sales planning and preparation


• A bit about the apprenticeship


• You’ll work towards a Level 3 Customer Service Specialist apprenticeship with some Level 4 Sales units, while building real experience in a live commercial environment.


• Alongside your day\-to\-day role, you’ll develop knowledge in:


• + Customer service excellence


• + Sales and commercial support


• + Communication and relationship building


• + Technical product understanding


• + Business operations and collaboration


• + Planning and organisation


• This apprenticeship is designed to support long\-term career progression within the business.

• Supplytrain will employ and support you throughout your apprenticeship.


• You’ll have regular check\-ins to help you settle into your role and succeed, with ongoing guidance for both you and your employer.


• What you'll get:


• + Four\-weekly pay


• + 5\.6 weeks paid annual leave


• + Mentoring support from a Supplytrain apprenticeship coordinator


• + Opportunity to build commercial and technical skills


• + Clear progression opportunities within the business


• Next steps


• Apply below. Write a cover letter that explains:


• 1\. Why you want this apprenticeship


• 2\. Why you think you’d make a good apprentice


• 3\. What you’re interested in outside of work


• 4\. That you have a full UK driving licence

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