Customer Service Representative Road Logistics
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life\-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast\-paced, supportive team that’s shaping the future of logistics.
Hours of work: 09:00\-18:00
Monday to Friday
Salary up to €31,500
Purpose of role:
To provide a first class quality service to our internal and external customers and build strong professional relationship with multiple stakeholders. The role is a unique link between our customers, sales and operations and is a part of a larger team to ensure we consistently achieve a quality service to our customers.
Responsibilities:
- Coordination with delivery / collection branches
- Proactive customer communication
- Achieve prompt and professional response times to customers queries via phone and email with a focus on first time resolution
- Processing of shipments and organization of special deliveries \& requests
- Actively monitor domestic, import and export shipments with the help of Active Report, unloading reports and stock checks.
- Complaint processing and the issue of performance reports to customers when there is a service discrepancy
- Handling and management of customer complaints in a professional manner
- Maximise revenue by upselling and capturing value added service charges
- Maintain and develop a collaborative approach with work colleagues throughout the business
- Customs Document validation and liaison between customs team and customer.
- English required – written and spoken
- Sufficent use of microsoft office
- Customer service background desirable
- Logisitics/transport background desirable
- Organisational and interpersonal skills
- Strong communication skills
- Ability to build effective relationships
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life\-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast\-paced, supportive team that’s shaping the future of logistics.
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