Customer Service Representative (EN/ES)
Overview: ENERPAC – Who we are?
Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.
To unleash the power of diversity within our business we will continuously seek out new ways to empower teams to reach their full potential. Removing barriers to inclusion and championing a better workplace for us all.
For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/. Summary – basic function of the role
We’re seeking a fluent Spanish and English\-speaking Customer Service Representative, based in Alcobendas, Madrid, to support our customers across the Mediterranean region. This role manages the full order\-to\-delivery process, ensuring accuracy, proactive communication, and outstanding service to OEM and distributor clients. It suits someone from an industrial or manufacturing background who enjoys autonomy, structure, and building trusted customer relationships. Working closely with colleagues in Germany and Poland within a collaborative regional team. Job Duties and Responsibilities* Serve as the main customer contact and oversee the entire order process.
- Prepare, follow up on, and manage quotations.
- Maintain SalesForce and coordinate with internal/external clients.
- Manage and follow up on leads with the sales team.
- Monitor order status, address customer complaints, and resolve credit issues with accounts.
- Support the Customer Service Supervisor with reports and data.
- Initiate local marketing efforts and organize customer activities.
- Attend events to generate leads and set appointments.
- Enforce safety rules and represent the company professionally.
- Technical affinity is a plus.
- Fluent in English (oral and written).
- Excellent interpersonal and communication skills with both colleagues and customers.
- Energetic, proactive, and professional.
- Strong organizational and problem\-solving skills; able to meet deadlines.
- Self\-motivated, disciplined, and able to work independently.
- Proficient in Microsoft Office; comfortable with CRM systems (Salesforce experience advantageous)
- Engagement with Employee Resource Groups which can provide leadership and networking opportunities.
- Community Outreach programs embedded in the Company’s culture.
We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
We will ensure your application is fairly considered and if hired, you will have an equitable opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. Enerpac Tool Group will provide reasonable accommodations within the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, reach out to our Talent Acquisition Team for additional information. If you’re looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges \& extraordinary rewards for people on a global scale.
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