Customer Service Representative

Administrative \& Customer Service Officer

We are seeking a reliable and well\-organised Administrative \& Customer Service Officer to join our team. This role is ideal for someone who enjoys balancing administrative tasks with delivering high\-quality customer service, primarily over the phone.

Key Responsibilities

• Handle inbound and outbound customer service calls in a professional and courteous manner


• Respond to customer enquiries and resolve issues efficiently


• Perform general administrative duties including data entry, filing, and record keeping


• Schedule appointments and manage calendars


• Maintain accurate customer and company records


• Liaise with internal departments to ensure smooth day\-to\-day operations

• Previous experience in an administrative and/or customer service role


• Confident, professional phone manner


• Strong communication and interpersonal skills


• Excellent organisational and time\-management abilities


• Competent with Microsoft Office and basic computer systems


• Ability to multitask, work independently, and meet deadlines

What We Offer

• Supportive and collaborative team environment


• Ongoing training and development opportunities


• Competitive pay based on experience

Job Type: Full\-time

Pay: From £26,000\.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Employee discount


• Free parking


• Health \& wellbeing programme


• On\-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 1 year (preferred)

Work Location: In person

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