Customer Service Operator

A Customer Service Operator to join our team in Worcestershire! You will build, manage and maintain relationships with customers whilst managing the day\-to\-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

What you would be doing as a Customer Service Operator

• Be the first point of contact for all matters related to your customers.


• Be responsible to communicate providing updates for customers through either phone or email.


• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments customs.


• Input job details in to our transport management system whilst ensuring accuracy for planners.


• Process and handle PODs to meet customer requirements where necessary.


• Provide a variety of quotes to your customer to best service their requirements in an ever\-changing scenario


• Be proactive in approaching and engaging with existing customers to generate income


• Respond in a timely manner to problem or concerns from customers within the required turnaround time.

• Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous but not necessary as training will be provided


• Customer focused with dedication in your service delivery to meet Customer needs.


• Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.


• Be reliable with the ability to multitask and have strong problem\-solving skills.


• Have strong attention to detail, accuracy, and numeracy.


• Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook


• Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.

Pay: £27,000\.00\-£30,000\.00 per year

Benefits:

• Casual dress


• Company pension


• Free parking


• On\-site parking

• Logistics sales: 1 year (preferred)

This listing is from indeed. View original listing ↗