Customer Account Executive

Insight Trans Logistics Ltd is a trusted UK\-based logistics and freight transport company specialising in reliable road haulage across the UK and Europe. With over two decades of industry experience, the company delivers tailored transport solutions for a wide range of needs, including general freight to oversized and specialist cargo, and complex project logistics. Whether handling routine shipments or demanding transport challenges, the company focuses on providing dependable, cost\-effective logistics solutions built around customer requirements.

We are looking for Customer Account Executive to join our team in Worcestershire! You will build, manage and maintain relationships with customers as directed managing the day\-to\-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

What you will be doing as a Customer Account Executive

• Be the first point of contact for all matters related to B2B customers and encouraging repeat business.


• Be responsible to communicate providing updates for customers through either phone or email facet.


• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments customs.


• Input job details in to our transport management system whilst ensuring accuracy for planners.


• Process and handle PODs to meet customer requirements where necessary.


• Provide a variety of quotes to your customer to best service their requirements in an ever\-changing scenario


• Be proactive in approaching and engaging with existing customers to generate income


• Respond in a timely manner to problem or concerns from customers within the required turnaround time.

• Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous but not necessary as training will be provided


• Customer focused with dedication in your service delivery to meet Customer needs.


• Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.


• Be reliable with the ability to multitask and have strong problem\-solving skills.


• Have strong attention to detail, accuracy, and numeracy.


• Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook


• Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.

Ability to commute/relocate:

• Inkberrow WR7 4HT: reliably commute or plan to relocate before starting work (required)

• B2B sales: 1 year (preferred)

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