Customer Service Manager - Food Retail (B2B)

Customer Service Manager – Food Retail (B2B) – Leeds (Morley)

Beijer Ref UK Limited

Beijer Ref UK is a leading refrigeration and air conditioning wholesaler, with 40 branches throughout the UK and Ireland. We are committed to delivering exceptional service, high\-quality products, and industry\-leading support across the UK and Ireland.

We are looking for a Customer Service Manager to lead our Retail Support Team and drive performance, customer engagement, and commercial growth within the supermarket and retail refrigeration sector.

This is a key leadership role focused on developing a high\-performing team, improving customer experience, and increasing our share of customer spend by delivering a consistent, professional and commercially driven support function.

Key Responsibilities

• Lead, manage and develop the Retail Support Team to deliver excellent customer service and commercial outcomes


• Coach and develop team members into proactive, commercially aware Account Managers


• Drive performance standards, behaviours and accountability across the team


• Conduct regular one\-to\-ones, coaching sessions and performance management activities


• Create and monitor KPIs focused on service, responsiveness, retention and sales growth


• Ensure enquiries, quotations and orders are managed efficiently and professionally


• Work collaboratively with sales, operations, suppliers and technical teams


• Identify opportunities to improve processes, efficiency and customer experience


• Act as an escalation point for customer service issues and support resolution where required

• Proven leadership or management experience within HVACR, refrigeration wholesale or customer support environments


• Strong coaching and people development capability


• Experience driving team performance and improving service standards


• Commercial awareness with understanding of sales processes and customer relationships


• Strong organisational, communication and problem\-solving skills


• Ability to manage multiple priorities in a fast\-paced environment


• Analytical mindset with experience using reporting tools and KPIs


• Collaborative approach with the ability to influence across teams


• Strong IT skills including Microsoft Office and CRM systems

• Salary £45,000 – £55,000 (depending on experience)


• 25 days holiday, increasing with length of service


• Pension scheme and life assurance


• Employee Assistance Programme


• Supportive, collaborative and values\-driven working environment

We live by our values every day – committed, united, engaged and straightforward. They guide how we work, make decisions and support each other and our customers.

About You

You will be a strong people leader who thrives on developing others and driving performance. You will bring energy, accountability and a customer\-first mindset, with the ability to balance operational excellence with commercial focus.

If you are passionate about leading teams, improving customer experience and driving growth within a fast\-paced environment, we would love to hear from you.

Apply

Please submit your CV.

We are an equal opportunity employer and welcome applications from all qualified individuals.

Pay: £45,000\.00\-£55,000\.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• Free parking


• Health \& wellbeing programme


• Life insurance


• On\-site parking

• leadership or management: 1 year (preferred)


• Coaching \& people development: 1 year (preferred)

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