Customer Service Coordinator

Customer Service / Order Processing Coordinator

Chesterfield (Office\-Based)
Full Time \| Permanent

About the Role

We are looking for an experienced, organised, and detail\-focused Customer Service / Order Processing Coordinator to join our growing operations team.

This is a fast\-paced operational role where you will take ownership of customer orders from receipt through to despatch, ensuring accuracy, clear communication, and on\-time delivery.

We are looking for someone who can bring experience, structure, and a proactive mindset to the role — someone who wants to help raise standards, improve processes, and positively contribute to a growing business.

Workload can vary day to day, so the ability to prioritise effectively, remain organised, and manage multiple tasks is essential.

You will work closely with Sales, Operations, Supply Chain, and Warehouse teams to keep customer orders moving efficiently through the business.

Key Responsibilities

*Order Processing*

• Accurately process customer orders using SAP Business One


• Validate pricing, delivery dates, and product details before order release


• Raise supplier purchase orders where required


• Manage order progression and update statuses through to despatch


• Ensure customer requirements and delivery expectations are clearly communicated internally

• Handle customer queries and order updates via Outlook, Teams, and telephone


• Send order acknowledgements and delivery updates


• Proactively manage delays and customer expectations


• Build professional relationships with customers and suppliers

• Liaise with Warehouse to support accurate picking and dispatch


• Work closely with Supply Chain to confirm availability and lead times


• Support Sales with order\-related queries and updates


• Help identify and improve operational processes where possible

• Use Microsoft Office daily, with a strong emphasis on Excel


• Assist with generating and maintaining operational reports and spreadsheets


• Maintain accurate records and clear internal communication


• Participate in team communication through Microsoft Teams

• Previous experience in customer service, order processing, sales support, or internal account coordination


• Experience using SAP Business One or a similar ERP system


• Strong Microsoft Office skills, particularly Excel, including working with and generating reports


• High attention to detail and accuracy


• Confident and professional communication skills (email and phone)


• Ability to prioritise workload and work to deadlines in a busy environment


• Organised, proactive, and solutions\-focused approach


• Someone who can bring experience, professionalism, and a positive impact to the team

• Experience raising supplier purchase orders


• Experience with export orders and documentation


• Experience within engineering, manufacturing, distribution, or industrial sectors

• Be part of a growing and well\-established business within the valve and process industry


• Supportive and team\-focused working environment


• Structured training and ongoing support provided


• Opportunity to improve processes and make a real operational impact


• Exposure to a wide range of customers, products, and operations


• Competitive salary and annual leave allowance


• Healthcare


• Pension


• Office social events

Please send your CV to *dawn@vandpsolutions.com*

Working hours are 8:30am – 5:00pm Monday to Thursday and 8:30am – 4:00pm Friday.

Job Type: Full\-time

Pay: £24,420\.00\-£29,000\.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Employee mentoring programme


• Free parking


• On\-site parking


• Private dental insurance


• Private medical insurance


• Sick pay

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