Customer Service Coordinator

Overview
We are seeking a dedicated and organised Customer Service Coordinator to join our team at Manor Vinegar. This role is essential in ensuring customer orders for all customers are processed, checked and despatched in accordance with Customer Service targets.

Main Accountabilities

• Ensure all orders are entered/received onto the management system accurately and on time and in accordance with Customer Service.


• Administer and maintain the customer master file to reflect internal/external customer needs.


• Monitor/track order progress and provide status updates to interested parties (eg Customer Service Manager, Demand Chain Planners/ Supply Chain Manager).


• Identify and escalate potential customer service issues as soon as possible to avoid customer service failure.


• Administer the replenishment process to ensure goods are supplied in time to meet Customer Service stock replenishment.


• Enter and log customer complaints and monitor/track progress of said comments.


• Responsible for the activities associated with the transportation of product to customers into the Palletways network.


• Pre\-shipment and Post\-shipment administration:


• Booking delivery slots with customers.


• Work with transport providers to ensure costs are obtained and monitored.


• Administration duties


• Allocating and calculating external warehouse transactions.


• Provide cover for bulk scheduling including planning routes. Ensuring the most efficient way for customers and stakeholders is optimised.


• Provide cover for production planning including production scheduling and inventory management.

• Very good interpersonal and communication skills between all levels of staff within the business and to be able to work across functions and departments.


• Computer literate – knowledge of MS Office (word \& excel) and Oracle.


• High levels of numeracy and accuracy.


• Able to prioritise and plan own workload.


• Ability to identify and escalate problems and to assist in a resolution.


• Knowledge of pallet systems.


• An ability to work on their own initiative and a flexible approach towards working hours and the needs of the business.


• Good attention to detail.


• Methodical and organised, taking ownership and accountability of objectives and tasks assigned/required.

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