Customer Service Consultant

The Opportunity

Your role as a Customer Service Consultant with us, a German manufacturer of products for the construction industry, would be to deliver market\-leading customer service while proactively driving sales growth through customer interactions, order management and relationship building with our markets in the UK and Ireland.

You will work in partnership with the Area Sales Consultants, you will support sustainable growth of the business by managing customer relationships, identifying sales opportunities, and delivering efficient, solution\-focused support.

What you will do:

As a Customer Service Consultant, you will act as a key point of contact for customers, providing first\-line guidance in relation to Schlüter\-Systems products, installations and services by:

Day to Day

· Process sales orders, credit notes, quotations and other requests using corporate software (Sage200 and Salesforce CRM)

· Maintain accurate and timely records of customer interactions and transactions via corporate software (Sage200 and Salesforce CRM)

· Respond to customer queries with clear, accurate and solution\-focused guidance

· Provide accurate, timely information on pricing, product availability and delivery update

· Proactively plan and prioritise daily sales and customer service activities, ensuring that all sales orders are received by customers on time and as specified

· Use cross\-selling and up\-selling techniques to maximise sales potential

· Build and maintain strong relationships with distributors, retailers, installers and end users

Ad Hoc

· Support onboarding of new customers and manage ongoing account requirements

· Escalate complex or technical issues to appropriate internal departments when required

· Handle customer concerns and complaints professionally, with empathy and urgency

· Collaborate closely with Area Sales Consultants and internal teams to deliver a consistent customer experience

· Identify and pursue new business opportunities within defined guidelines

· Actively communicate relevant sales promotions, product launches and marketing materials to customers and prospects

What you can demonstrate:

Personality

· Customer\-focused, with a proactive and solution\-orientated mindset

· Excellent communication skills, both written and verbal

· Professional, approachable and empathetic in all interactions

· Strong interpersonal skills with the ability to build rapport quickly

· Highly organised with excellent time management skills

· Detail\-oriented and able to manage multiple priorities effectively

· Self\-motivated, reliable, and able to work both independently and as part of a team

Specific Job Skills

· Proven experience in a customer service or internal sales (office\-based) role

· Experience within the building, construction or technical products sector (desirable)

· Experience using CRM Systems (Salesforce preferred)

· Sales Order Processing experience (Sage200 preferred)

What we require

· Strong commercial awareness with the ability to identify sales opportunities

· Proficient in Microsoft Office (Word, Excel)

· Strong numeracy, written and communication skills

· Excellent understanding of conceptualisation, layout, typography, and production

· Able to communicate at all levels

· Time management and prioritisation skills

What you will get:

· Bonus (based on KPIs)

· Learning and Development opportunities

· Pension: Up to 6% Employer Contribution \& option of Salary Exchange Pension Scheme

· Health Plan – providing dental, optical, physiotherapy, plus many more benefits

· Employee Retail Discount Scheme

· Additional health \& wellbeing benefits – including Employee Assistance Programme, online access to GP, annual health check (optional), flu vaccination (optional)

· 25 Days Annual Leave (plus length of service annual leave award)

· Income Protection Insurance

· Life Assurance

· Company sick pay

· Comprehensive induction including optional visit to Head Office in Germany

· High quality working environment

· Flexi\-time scheme, plus option to work from home one day per week

· Free on\-site car parking

A little more about us

Schlüter\-Systems Ltd is the UK subsidiary of a German\-founded international manufacturer of market\-leading products for the construction industry. A long\-established family\-owned company and brand with more than fifty years’ experience, our products are predominantly focused towards the ceramic tile and natural stone industries.

With over 10,000 products in our range, typically Schlüter\-Systems can be found in many commercial and high\-end residential properties, among other installations.

Schlüter\-Systems also prides itself on its focus on upskilling the industry by providing training and education via its own in\-house training facility.

Don’t miss out, get your application in soon!

Job Types: Full\-time, Permanent

Pay: £27,000\.00 per year

Education:

• GCSE or equivalent (required)

• customer service: 2 years (required)


• office environment: 1 year (required)

• United Kingdom (required)

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