Customer Service Agent (Logistics)

Transland Group, a busy transport and logistics operator with offices in the UK and Ireland, requires two full\-time Customer Service agent for their Operations Department in Dublin 11\.

The Operations team is in constant communication with our transport partners, drivers and customers by phone, email and via our custom\-built IT system. In this way they ensure that freight is collected and delivered on time, tracking information is up\-to\-date, and customer queries are answered efficiently.

Daily duties will include the following:

• Liaising with transport partners to ensure collections and deliveries are carried out on time


• Providing customers with updates on their collections and deliveries


• Interacting with drivers to relay instructions and obtain delivery updates


• Updating the IT system with relevant tracking details


• General administration

Previous experience in a Customer Service role or busy office environment would be advantageous, though not essential as training will be provided. Own transport is recommended as public transport options are limited.

Suitable applicants must possess the following skills:

• Fluent English (both written and verbal)


• Ability to work in a fast\-paced team environment


• Ability to carry out multiple tasks with patience and diligence


• Excellent communication skills – pleasant and professional phone/email manner


• Good IT skills

Working hours for the role are Monday to Friday (Role 1 9:00 AM – 17:00 PM) \& (Role 2 12:00 PM \- 20:00 PM), with a 30\-minute lunch break. Applicants should also be somewhat flexible in terms of hours / shifts (daytime only). *Please note: this position is solely office\-based.*

Please DO NOT APPLY if you do not have the skills and / or flexibility mentioned above, as such applications will not be processed.

Job Types: Full\-time, Permanent

Pay: €28,000\.00\-€32,000\.00 per year

Benefits:

• Bike to work scheme


• On\-site parking

Education:

• Leaving Certificate (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person

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