Customer Service Advisor

We are looking for an experienced Customer Service Advisor to join the front of house team at our accident repair centre in Enfield.

Duties as a Customer Service Advisor:

• Supporting the General Manager in all administrative duties


• Answering telephones and emails


• Allocate courtesy cars to customers


• Liaising with and updating customers throughout the repair process


• Liaising with Insurance Companies


• Understanding how to handle all types of the Company claims processes and procedures \- insurer/fleet/in\-house/retail


• To administer cash, credit card payments and banking


• To arrange deliveries and collections of vehicle with the relevant documentation in place


• Filing and cleansing of systems and data


• To ensure Customer Service Level Agreements are adhered to

• Experience in the accident repair industry is advantageous but not essential


• Needs to be an excellent communicator and able to converse well with employees at all levels


• Previous Administration/Customer Service/Driving/Logistics experience is desirable

• Click on this advert and send us your CV

Pay: £24,000\.00\-£25,000\.00 per year

Benefits:

• Company pension


• Referral programme

• Customer service: 2 years (preferred)


• automotive industry: 2 years (preferred)

• United Kingdom (required)

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